Senior Manager Operational Risk

Royal Bank of Canada

  • Toronto, ON
  • Permanent
  • Full-time
  • 1 day ago
Job DescriptionWhat is the role?This Senior Manager will support Regional Banking, Private Banking, Digital & Personal Distribution and Customer Engagement & Data within Personal Banking & Commercial Banking. This role helps in the identification and measurement of organizational, physical, and financial risk; implements programs and business processes to minimize risk. It ensures internal control activities are operating in an effective manner resulting in ongoing compliance with all regulatory requirements. You will provide counsel to senior management, enhancing their ability to anticipate and manage operational risks effectively. You will ensure adequacy of the control environment within Personal Banking & Commercial Banking and the identification and design of appropriate controls to mitigate risk. This role has first line of defense responsibility for operational risk, responsible to assist the Personal Banking Business & Commercial Banking Units in identifying and mitigating operational risk.What will you do?
  • Along with the Director, Operational Risk, this role is responsible to ensure ongoing compliance with all applicable Operational Risk policies, standards, and procedures.
  • The Incumbent will maintain effective relationships and routines with first, second and third line of defense risk, governance and control teams, and review, understand and action in a timely manner issues and trends highlighted in risk, governance, and control reporting.
  • Supports the Director, Operational Risk ensuring compliance with all Enterprise Operational Risk Standards and policies.
  • Proactively identifies control weaknesses and supports the business in recommended action plans and development of controls and controls documentation.
  • Ongoing support and participation in the end-to-end product risk assessment process.
  • Along with the Director, Operational Risk, provides guidance and concurrence for the completion of project/initiative change risk assessments, identify opportunities for control optimization, and assist with determining the materiality of risk and impact to the business’ operational risk profile.
  • Ensure the effective implementation and execution of Operational Risk programs in Personal Banking including Internal operational risk events, external event analysis, issue management, scenario analysis, and risk and control identification and assessment.
  • Analyze external events and liaise with the business, where warranted, to ascertain if similar exposures exist within supported LOB, assess the impact on the business’ operational risk profile, and develop mitigation strategies if required.
  • Review material internal operational risk events with the business to evaluate process/control failures and set action plans appropriate to the event, if necessary.
  • Identifies opportunities for process level risk, control self-assessments (RCSA).
  • Through in-depth knowledge of business strategies, programs, and policies/procedures, identify key operational risk exposures within supported LOB and assess their impact on business objectives.
  • Proactively identify opportunities to perform targeted operational risk assessments in a fully coordinated manner with other groups and in accordance with RBC’s Enterprise Operational Risk Management Framework.
  • Supports the development, and challenge, of management action plans for operational & regulatory related issues.
What you need to succeed?Must- have:
  • Strong understanding and experience in Operational Risk Management
  • 5+ years in the financial services industry implementing risk management practices
  • A strong understanding of the Personal Banking business. Previous experience in Operations an asset.
  • Good presentation and communication skills (verbal and written)
  • Strong analytical skills and critical thinking with a proven ability to source, analyze and summarize transactional and financial data to provide risk insights.
  • Experience working in a complex, matrix environment and proactively managing a diverse set of stakeholders.
  • Teamwork & Cooperation – ability to build partnerships with stakeholders, adaptability and relationship building within a hybrid environment
Nice-to-have:
  • University degree, or equivalent
  • Project Management or Consulting experience
  • Technical knowledge (LLM, AI, Data Management)
  • Experience supporting one or more of the following:
  • Regional Banking
  • Private Banking
  • Digital & Personal Distribution
  • Customer Engagement & Data
What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunities to take on progressively greater accountabilities
  • A comprehensive Total Rewards Program
  • Leaders who support your development
Job Skills Communication, Long Term Planning, Operational Risks, Operation Risk Management, Risk Control, Risk ManagementAdditional Job DetailsAddress: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity: TorontoCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2025-09-03Application Deadline: 2025-09-18Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Royal Bank of Canada