
Senior Change Management Specialist
- Halifax, NS
- Permanent
- Full-time
- Designing and implementing tailored change management strategies based on the nature, scope, and impact of the assigned ERP workstream
- Analyzing the people-side impacts of change (e.g., to roles, processes, systems, mindsets) and assessing organizational readiness to adopt changes
- Identifying, mapping, and engaging key stakeholders throughout the change lifecycle, monitoring stakeholder sentiment, building coalitions, and addressing resistance
- Creating clear, timely, and targeted communications to raise awareness, build commitment, and ensure consistent messaging across all levels of the organization
- Coaching and equipping sponsors and leaders to fulfill their roles in leading change effectively, using structured sponsor roadmaps and engagement plans
- Partnering with training teams to develop learning needs assessments, training plans, and delivery methods to build the capabilities required for adoption
- Building and managing change agent networks or local champions to support grassroots engagement and feedback loops across business units
- Defining adoption metrics and KPIs, and tracking and reporting on progress, issues, and results using dashboards, surveys, and stakeholder feedback
- Identifying sources of resistance and implementing mitigation strategies; developing reinforcement mechanisms (recognition, feedback, integration into performance management) to sustain change
- Collaborating with project managers to embed change management into project plans and timelines, ensuring alignment on scope, milestones, and roles
- Creating sustainment plans and long-term support models to ensure successful handover to business owners and ongoing change adoption
- Undergraduate degree in a relevant field (e.g., Change Management, HR, Communications, Business, Education, or Psychology).
- 2–5 years of related experience in change management, stakeholder engagement, training, or communications.
- Demonstrated experience applying change management practices to organizational initiatives or projects.
- Prosci, CCMP, or similar recognized change management certification is an asset.
- Familiarity with business process design and analysis is considered an asset.
- Experience working in a project environment; PMP certification is an asset.
- Proficiency in Microsoft Office (Word, PowerPoint, Excel); SharePoint experience is required.
- Experience with data reporting and metrics; Excel is essential, Power BI is an asset.
- Proven skills in communication planning, training development, and facilitation.
- Strong interpersonal and relationship-building skills; ability to build trust quickly and work collaboratively.
- Exceptional communication skills—both written and verbal—with the ability to distill complex topics clearly.
- Highly organized, detail-oriented, and able to manage multiple priorities under tight timelines.
- The opportunity to contribute to a high-impact transformation program
- A collaborative and inclusive team environment
- Professional development and mentorship in change management
- A role with visibility across multiple business units