Service Advisor - Thunder Bay
Fountain Tire View all jobs
- Thunder Bay, ON
- $20.00-25.00 per hour
- Permanent
- Full-time
- Experience in the automotive repair industry or tire industry is an asset
- Effective listening skills with the ability to identify customer needs and provide recommendations
- Working knowledge of passenger, light truck tires, specialty tires, commercial, OTR, industrial tires and mechanical services.
- Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
- Excellent customer service and a great attitude are a must
- A team player who takes pride in their work
- Competitive wages: $20 to $25 per hour
- Health, dental, and vision benefit programs for you and your family
- RRSP program with company matching to help you reach your financial goals
- We will develop your skills and certifications with our excellent training program & opportunity for advancement
- The opportunity to work with an excellent team and great customers
- Regular day shifts
- Great discounts for you and your family on tires, parts, and mechanical services
- Creating work orders and arranging bookings and communicating them to the technicians
- Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
- Provide proactive calls to customers to determine their satisfaction level with the service they have received
- Recommend tire service, specialty tire service, wheel and mechanical service to customers
- Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
- Keep promotional material updated in the showroom.
- Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
- Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
- Assist in inventory management through documentation processes and annual inventory counts