Emergency Response and Business Continuity Manager

Edmonton, AB
$86,000-136,000 per year
Permanent
Full-time

13 days ago

Our team and what we'll accomplish togetherWe are the Emergency Response & Business Continuity team, dedicated to coordinating and supporting corporate preparedness, risk mitigation, emergency response, crisis management, and business continuity efforts to prioritize the safety of our team members and ensure connectivity for our communities and customers at all 4 stages of the emergency management lifecycle.As the Emergency Response and Business Continuity Manager, you will serve a dynamic dual role: leading the organization's response to emergencies and crises during on-call rotations (which vary based on demand and seasonality), and driving strategic business continuity initiatives and operational readiness during non-on-call periods. You'll develop and implement risk mitigation strategies, prepare emergency playbooks, collaborate with internal teams and external partners, and manage transformational projects to enhance TELUS' resilience and business continuity maturity. Your role will involve quick decision-making and effective leadership during high-stress emergency situations, balanced with strategic thinking and change management to advance TELUS' business continuity posture organization-wide.What you'll doDuring On-Call Rotations (Emergency Response Focus):

Maintain 24/7 availability to monitor, assess, and respond to climatic, physical, and human threats
Coordinate the TELUS crisis management team and lead response efforts during emergencies
Liaise with Federal, Provincial, Municipal, and Partner agencies to coordinate real-time response during emergency events
Maintain the corporate Emergency Operations Centre (EOC) and emergency communication channels
Provide situational briefings and strategic guidance to senior leadership during activated events

During Non-On-Call Periods (Business Continuity & Operational Readiness Focus):

Lead special assignments and strategic initiatives focused on advancing TELUS' Business Continuity Management program maturity and documentation
Champion Business Continuity (BC) awareness, training, and best practices across the organization
Support teams in developing, updating, and exercising emergency preparedness and response playbooks
Collaborate with cross-functional teams to implement risk mitigation strategies and strengthen business continuity capabilities across the enterprise
Assess current state of BC documentation, processes, and readiness; identify gaps and lead improvement initiatives
Manage special projects and events that contribute to TELUS' overall resilience, preparedness, and BC maturity
Develop and facilitate emergency response and business continuity training and exercise programs tailored to organizational needs
Represent TELUS at industry and community conferences and events to educate stakeholders and community members on the TELUS Emergency Response and Business
Continuity Program

Ongoing Responsibilities (Both Modes):

Cultivate and maintain strategic relationships with emergency management partners at all levels of government, public safety agencies, and critical infrastructure partners to ensure coordinated response readiness
Champion business continuity thinking across TELUS by building internal cross-functional partnerships and embedding BC practices into operational culture
Support emergency preparedness and awareness initiatives to enhance organizational readiness and response capabilities
Stay current with regulatory requirements, industry standards, and emerging best practices in emergency management and business continuity

What you bring

Bachelor's degree in Risk Management, Emergency Management, Business Continuity, or a related field (or equivalent professional experience in emergency response, crisis management, or business continuity)
Demonstrated experience in risk management, emergency planning, crisis response, and/or business continuity management, with the ability to apply that expertise in high-pressure situations
Strong analytical skills with the ability to assess complex situations, make informed decisions quickly under pressure, and communicate those decisions effectively to stakeholders at all levels
Ability to operate effectively in both high-pressure crisis situations and strategic planning environments, shifting seamlessly between emergency response mode and long-term BC initiatives
Excellent communication and leadership abilities to coordinate response efforts, facilitate cross-functional collaboration, and engage senior leadership and government agencies
Strong presentation and facilitation skills with experience providing situational briefings and leading strategic conversations with senior leaders
Strategic thinking and change management capabilities to drive organizational improvements in BC practices and documentation
Comfort with on-call rotation schedules (2 weeks on, 4 weeks off with 24/7 availability during on-call periods) and flexibility to support Central Time Zone business hours across Canada
Familiarity with modern workplace technologies and tools (Google Suite, virtual collaboration platforms, etc.) and ability to quickly learn new systems

Great-to-haves

Professional designations such as Certified Emergency Manager (CEM), Incident Command System (ICS), Certified Business Continuity Professional (CBCP), or Member of the Business Continuity Institute (MBCI)
Experience leading organizational change initiatives, BC program maturity assessments, or building and scaling business continuity programs within large enterprises
Fluent French language skills (speaking, reading, writing, and comprehension) to support bilingual operations across Canada

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope. #LI-RemoteSalary Range: $86,000-$136,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Job Type: This is for a current vacancyA bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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