Director – Client Relationships & Client Experience - Ottawa

• Lead business development efforts in the Ottawa and Eastern Ontario region, with a strong focus on public sector, infrastructure, real estate development, transportation, and industrial projects;

• Identify, pursue, and develop new client relationships and business opportunities, from early-stage prospecting through contract award;

• Maintain active intelligence on upcoming construction projects, tenders, and procurement opportunities across relevant markets;

• Evaluate and recommend opportunities for new markets, services, and technical capabilities aligned with Groupe ABS’s strategic objectives in Ontario;

• Represent Groupe ABS at industry events, conferences, professional associations, and networking activities to strengthen brand visibility and credibility in the region.

• Act as primary relationship manager for selected strategic clients in Ontario;

• Ensure a high-quality, consistent, and professional client experience across all service lines;

• Participate in the assessment of client satisfaction and contribute to the implementation of improvement initiatives when required;

• Collaborate closely with technical directors and project managers to align client expectations with scope, schedule, budget, and deliverables.

• Contribute to the development, coordination, and presentation of proposals, including defining strategy, value proposition, and client messaging;

• Foster strong collaboration and synergy between Groupe ABS’s various technical disciplines and offices to support cross-selling and integrated service offerings;

• Support internal teams by sharing market intelligence, client feedback, and competitive insights.

• Act as a mentor to technical staff by supporting the development of client-facing, communication, and relationship management skills;

• Stay informed of any potential project issues or disputes (budget, schedule, scope, or quality) and coordinate with relevant technical directors to identify and propose optimal solutions;

• Participate, as needed, in accounts receivable follow-up and dispute resolution, in collaboration with finance and management.

• Perform any other related duties required to support business development and client relationship objectives.

• Bachelor’s degree in Engineering, Geology, or a related technical discipline;

• Minimum of five (5) years of experience in professional services, preferably in engineering consulting or a related technical environment;

• Demonstrated experience in business development, client relationship management, or strategic account management;

• Strong understanding of the Ontario consulting engineering market, particularly in the Ottawa / Eastern Ontario region (an asset);

• Excellent interpersonal, communication, planning, and organizational skills, with the ability to manage multiple priorities simultaneously;

• Ability to quickly develop a solid understanding of Groupe ABS’s services and technical capabilities;

• Collaborative mindset with the ability to influence and mobilize multidisciplinary teams;

• Strong client-service orientation and high professional ethics;

• Excellent problem-solving skills and sound judgment;

• Strong analytical and writing skills;

• Proficiency in English required; bilingualism (English/French) considered an asset.

• Flexible schedule;

• Various shifts available (day, evening, weekend) with eligible incentive;

• Competitive salary and possibility for overtime;

• Benefits from day 1 (group insurance | RRSP | virtual medicine, available 24/7 | EAP);

• Deferred Profit Sharing Plan (DPSP);

• Recognition: any time is a good time to celebrate!

• Several committees in place for social activities!

Groupe ABS