Operations Supervisor
Doman Building Materials Group Ltd
- Dartmouth, NS
- Permanent
- Full-time
- Plan and oversee the flow of products, inbound and out, to ensure cost-effective movement while meeting customer expectations and company standards.
- Ensure order picking and shipping levels are sufficient and inventory discrepancies are at a minimum for customers to receive complete orders, in perfect condition, with on-time deliveries.
- Ensure compliance with Nova Scotia health and safety regulations and Corporate safety guidelines.
- On an ongoing basis, work with the Branch Manager to review and improve operating procedures in order to achieve customer service levels, warehouse safety, cleanliness, and capacity issues.
- Manage all operational equipment, maximizing efficiency and ensuring good fleet maintenance in accordance with company standards.
- Responsible for maintenance, upkeep, and security of the warehouse.
- Review invoices, orders, vacation schedules, and demand forecasts to estimate peak delivery periods and maintain appropriate staffing levels.
- Investigate and resolve external and internal customer issues and complaints in a timely manner.
- Communicate and implement company policies and standard operating procedures as required.
- Work with purchasing staff to identify and correct inventory accuracy issues.
- Create and maintain a positive work environment and a team atmosphere.
- Create work schedules, assign tasks to warehouse staff, and manage labour costs such as overtime.
- Coordinate job training and safety training for applicable employees.
- Apply the required discipline to bring performance or behaviours to expected levels.
- Conduct yearly Employee Performance Reviews and mid-year Performance Discussions with applicable staff.
- Address employee issues in a fair and consistent manner.
- Minimum three years’ experience supervising at least 5-10 warehouse employees, preferably in a distribution centre environment.
- Knowledge of principles and procedures for excellent customer service, hiring, training, motivating, and developing staff, including setting performance standards and monitoring performance
- Knowledge of Occupational Health and Safety regulations
- Proven experience in coaching and training staff
- Excellent organizational and team-building skills
- Ability to clearly communicate with internal and external parties in a professional and courteous manner
- Able to prioritize, problem-solve and meet deadlines in a fast-paced environment.
- Good computer skills with demonstrated proficiency with Word, Excel, and ERP systems
- High school graduation or GED
- Post-secondary education is desirable.
- Permanent full-time
- Typically Monday to Friday, 8 am – 4:30 pm
- Base salary
- Annual incentive plan based on company performance
- Group pension plan with employer matching contributions
- Health benefits
- Purchase Doman Building Materials Group Ltd. stock at a discounted price
- Fitness reimbursement
- Commuting expense reimbursement: 100% transit
- Education reimbursement
- Professional Development reimbursement
- Scholarships for children
- Discounts on product purchases
- Employee referral bonus
- Annual Service Awards