Manager, Account Management

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  • Toronto, ON
  • Permanent
  • Full-time
  • 1 month ago
The Canada team is looking for a Manager, Account Management, where we have one of our largest opportunities on selection & growth.In this role, the candidate will manage a team of Account Managers who are responsible for growing SMB merchants in their market. The role offers the opportunity to have a meaningful impact on the organization, working cross-functionally with our sales and operations teams - ultimately responsible for making commercial decisions to help us achieve our goal of winning selection street by street and geo by geo.This person will own the results of their geographical area as well as the selection mix, plus will interact with Sales teams to identify and keep a good funnel for selection to come.What the Candidate Will Need / Bonus PointsWhat the Candidate Will Do:Lead a team of Account Managers responsible for driving merchant revenue and value on Uber Eats through deepening our partnerships, leveraging Uber Eats tools such as marketing and product adoption, as well as new and innovative initiatives.You will guide and coach your team in the following areas:
  • Book of Business (BoB) Management.
  • Upselling marketing portfolio.
  • Increase Membership Penetration.
  • Client Facing Time & Deliverables (Business Reviews)
As a business leader in your region you will
  • Work cross-functionally with our Sales, Product, Operations & Analytics teams to improve the Restaurant partner's experience and achieve revenue targets.
  • Localizing Strategy - Work with the leadership team across the Eats org to devise and execute the overall strategy for retaining and growing our SMB restaurant partner base
  • Drive selection - Build the best marketplace for consumers in your cities based on merchant selection
Basic Qualifications
  • Minimum 5+ years of experience within Account Management or Sales
  • Previous Management/Team Lead Experience for at least 1 year, or a track record of high performance and a readiness to step into leadership
  • Previous experience on Client Facing Roles or leading teams with client facing roles
  • Previous Stakeholder Management Experience in a matrixed organization
  • Bachelor's degree
Preferred Qualifications
  • Extensive track record of seller/Account Management coaching, developing people and building high-performing teams.
  • Experience being a leader among peers, influencing cross-functional partners and setting an example for others.
  • Proficiency in using data analysis to inform strategic decision-making and generate practical recommendations.
  • Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.
  • An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes.
  • Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment.
  • Excellent at building and auditing Account Management processes along with analyzing and articulating problems and opportunities.
  • Exceptional interpersonal and communication skills, with a demonstrated ability to build strong relationships and foster collaboration.
For Canada-based roles: Uber may use artificial intelligence (AI) tools to support parts of our recruiting process; however, Uber employees make the ultimate selection and hiring decisions. This advertisement relates to a current, existing vacancy.For Canada-based roles: The base salary range for this role is CAD$99,000 per year - CAD$110,000 per year.You will be eligible to participate in Uber's bonus program, and may be offered an equity award, sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

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