Front Desk Agent - Mysa Nordic Spa

• Greet arriving guests in a friendly manner, provide our spa check in process, and explain spa procedures
• Resolve guest complaints and questions, referring to management for direction when needed
• Clerical duties required, such as responding to emails, answering the phone, and booking spa and accommodation appointments
• Comply with front desk procedures and perform assigned duties with attention to detail, accuracy, courtesy, and cooperativeness
• Process guests' departures, calculate charges, and receive payments
• Promote sales advice by communicating current promotions and offering products and treatments
• Daily laundry duties and folding of towels and robes, as required
• Light cleaning and inspection of locker rooms and common areas throughout shift
• Work alongside Mysa team to establish a safe and fun atmosphere

• A sociable and outgoing personality
• Effective interpersonal skills
• A positive and friendly attitude with a willingness to work within a close team orientated environment
• Self-motivated and reliable
• Ability to work with little supervision and maintain a high level of performance
• Prioritization and time management skills
• Ability to work under pressure in a fast-paced environment without compromising quality
• Reliable transportation and a flexible schedule (available for weekends and evenings)
• Currently living in Prince Edward Island
• Excellent verbal and written communication skills
• Previous customer service experience required: 1 year (preferred)

• Competitive wages
• Employee Family Assistance Program
• Growth and professional development opportunities
• Discounts at all MHG locations across Atlantic Canada as well as local shops and services
• Free access to the Mysa spa facilities outside of working hours

Murphy Hospitality Group