Director of Operations

Cobalt Search

  • Montreal, QC
  • Permanent
  • Full-time
  • 20 days ago
Want to be the driving force of a company’s next 10X growth?We’re hiring a Director of Operations for a fast-scaling payment solutions organization with bold ambitions- aiming to 5X in two years and 10X within five. This is your chance to lead the systems, processes, and teams that will make it happen, while directly improving retention, raising NPS, and boosting employee satisfaction.This is a rare opportunity to step into a senior leadership role where operational mastery meets visionary growth, and where your ability to build scalable systems will define the future of the company.What’s in it for you:
  • Lead operations for a payment solutions company poised for exponential growth
  • Drive cross-functional alignment across Product, Finance, Sales, and Executive teams
  • Shape customer service, IT, and business intelligence functions with cutting-edge tools
  • Build a culture of accountability, data-driven decision-making, and operational excellence
  • Influence major strategic decisions impacting thousands of users worldwide
  • Competitive executive compensation, benefits, and performance incentives
What you’ll be doing:
  • Map operations and design scalable systems and processes
  • Develop SOPs and define KPIs to drive accountability and performance
  • Build BI capabilities, dashboards, and actionable reporting
  • Oversee customer service, IT infrastructure, and internal systems for efficiency and security
  • Lead process and headcount planning to support rapid growth
  • Drive measurable improvements in retention, NPS, and employee satisfaction
What we’re looking for:
  • 10+ years of operational leadership in SaaS or high-growth tech/service environments
  • Proven expertise in customer support, IT, BI, and process optimization
  • Track record of reducing churn and enhancing user satisfaction
  • Experience building and leading high-performing teams
  • Strong knowledge of cybersecurity, ITIL, SLAs, and business continuity
If you’re a results-driven leader ready to build the operational backbone of a company on a rocket trajectory, we’d love to connect.We welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, genetic data, or any other legally protected status.All applications will be reviewed by a real person and responded to. Priority will be given to candidates with relevant sector experience and strong professional networks.

Cobalt Search