Bilingual Supervisor, Inside Sales

Toronto, ON
Permanent
Full-time

1 month ago

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Greater Toronto Area, Ontario

Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!If you want to make a difference and energize your career, Wurth Canada has a great opportunity for you. We are looking for a Bilingual Inside Sales Supervisor with strong prior experience in people-leadership, sales acumen, and the ability to execute in a fast-paced, metricsdriven environment.Our employees enjoy:

A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
The compensation range reflects the potential pay for this position. The final salary offered will be based on the candidate's experience, skills, and overall fit.
Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan
3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
A solid onboarding plan with a 6-month mentoring program for new employees
A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
An open-door environment that promotes close collaboration within all levels of the organization
Continued professional development within a privately owned global company that offers both stability and growth opportunities.
Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and a outdoor patio in the summer.

Reporting to the Director of Customer Experience & Sales Support, the Bilingual Inside Sales Supervisor responsibilities will include:

Lead and develop a high performing Inside Sales team responsible for outbound B2B calling, customer development, retention, and vacancy coverage.
Effectively supervise and motivate a team of up to 8 or 9 Inside Sales Representatives (SC1 Team Selling).
Drive high performance through consistent coaching, development, KPI management, and performance planning.
Oversee all day to day team activities including hiring, onboarding, coaching, training, and monitoring call activity and sales execution.
Lead weekly 1:1s focused on development, customer pipeline opportunities, retention strategies, and sales execution.
Ensure representatives consistently meet expectations of: 30+ outbound B2B calls per day, revenue targets, customer development metrics, accurate CRM documentation.
Mentor team members on how to identify, understand, and anticipate customer needs to improve close rates, upselling, and cross-selling.
Drive performance in key areas including: B2B outbound sales activity, customer development (3-month no order, 9/10/11-month saved customers), vacancy sales coverage for SC2 territories.
Provide coaching on preparing quotes, customizing product recommendations, and strengthening customer conversations that lead to revenue growth.
Act as the first point of contact for escalated customer issues and ensure quick, effective resolution.
Support call intake when required and model high-quality customer interactions.
Ensure a strong, consistent customer experience across the team through clear guidance, process adherence, and feedback loops.
Identify gaps, trends, and training needs; collaborate with leadership to implement process improvements and best practices.
Partner with CX, BO, Sales and other departments to support smooth operations, vacancy turnover, and customer service consistency.
Evaluate team metrics and reporting regularly to ensure KPIs and Service Levels are achieved.
Lead the onboarding of new hires, ensuring they are fully integrated, supported, and performing within expected timelines.
Guide new employees through systems, call expectations, scripts, product knowledge, and customer development functions.

The ideal candidate will bring the following to the role:

Full proficiency in English; French is a strong asset.
Post-secondary education and/or relevant experience.
3-5 years of Inside Sales supervisory experience, including hiring, coaching, training, and performance management.
Strong people leadership skills with a proven ability to motivate and developteams.
Demonstrated experience in outbound sales environments (preferably B2B).
Exceptional communication, presentation, and coaching abilities.
Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.Advanced proficiency in MS Office; CRM experience is considered an asset.
Customer focused mindset with the ability to analyze data and identify opportunities.
Enthusiastic team player who collaborates well across departments and aligns with corporate values

Our parent company, the Würth Group is a family-owned globally operating sales organization with over 82,000 employees in 80 countries. Our Wurth sales team caters to clients from a range of different industries such as Automotive- dealerships, garages, and body shops, Cargo - heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal - fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction - General Contractors, and On-Site).Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.We encourage you to apply even if you do not meet all requirements. Wurth Canada is looking for individuals that are driven to grow themselves and we provide the necessary training to be successful within the industry. We value career development and growth. However, a strong cultural fit is necessary!

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