Training Team Lead - YTZ
GardaWorld
- Toronto, ON
- Permanent
- Full-time
- Delivers on-the-job GardaWorld and CATSA-mandated training such as but not limited to: requisite post-course practical training and refresher courses, Performance Improvement and Performance Expectation Plans (PIP/PER) and training requirements, and other security and customer service training (e.g., practice sessions).
- Monitors tests and assessments related to all elements of CATSA's NTCP program, and GardaWorld skills development sessions.
- Supervises Screening Personnel participation in practical skill development sessions.
- Implements training for new operating procedures and supports new hire orientation training.
- Manages and delivers individual training improvement plans.
- Provides Checkpoint & Oversight Support where required.
- Providers recommendations on certification maintenance.
- Develops rapport and creditability within screening officer population to increase effectiveness of training interactions.
- Demonstrates positive partnership with our client to support training programs
- High School Diploma
- Minimum 1 year of Screening Officer experience (PBS)
- Proficiency in Microsoft Office
- HBS and NPS qualifications
- Achieved 90% on National X-Ray Exam
- Achieved 90% on PBS RLP Knowledge Exam
- Free from any CATSA PERs within the last year
- Ability to coach, correct and mentor Screening Officers
- Able to deliver an effective training seminar
- Attention to detail with the ability to meet deadlines and work under pressure in a fast-paced environment
- Can work independently with minimal supervision
- Excellent written, verbal and communication skills
- Consistent with the professional appearance standards
- Possesses a good performance and absenteeism record with both CATSA and GardaWorld
- Flexible to work within a 24/7 operation in which schedules could change on a weekly basis as per training requirements
- Have a clean criminal record & eligible to obtain a RAIC (security clearance)