Security Team Lead - Full Time Days - 16 York Street
Paladin Security
- Toronto, ON
- $19.77 per hour
- Permanent
- Full-time
- Lead a team of 1-3 guards
- Proactively dealing with emergency situations
- Liaise with Site Director and Property Management
- Providing exceptional service to enhance customer experience
- Ensuring compliance with the standards, rules and regulations at the Property
- Be proactive in helping everyone have an outstanding customer experience at the Property
- Perform highly visible patrols of assigned patrol areas/zones (by foot), and positively engage with tenants, guests, visitor,s and employees on an ongoing basis
- Approach guests or visitors at directory boards, within building lobbies, and elsewhere to offer directions or general assistance;
- Work closely with the Manager’s other departments at the Property, especially the guest services and tenant services departments, to provide customer service support to tenants, guests, visitor,s and employees;
- Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property;
- Assist visitors, guests a,nd tenants’ employees with specific problems, such as safety concerns, requests for directions, escorts, assistance with packages, misplaced vehicles, etc.;
- Protect the Property and maintain a safe and welcoming environment
- Enforce the rules and regulations at the Property in a fair and responsible manner
- Report and follow up on hazards and/or deficiencies identified during duty
- Observe and report criminal activity to the police and assist the police upon their arrival and during their attendance at the Property
- Assist tenants/merchants respond to crimes that have occurred at the Property and ensure appropriate law enforcement authorities are summoned
- Respond to medical emergencies and provide First Aid, CPR, or AED support as necessary until medical professionals arrive
- Prepare written reports using the Manager’s standard report-writing program
- Deal with trespassers and unauthorized persons found on the Property in a fair and safe manner
- Remain prepared to respond to crime, disturbances, and emergencies as per training and procedure
- Facilitate access to restricted areas for authorized persons; and
- Control vehicle traffic on the Property
- Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending, and use of basic motor skills
- Regular keyboarding and record keeping in written logs required
- Close and secure doors to prevent heat loss during colder seasons
- Shut off excess lighting where suitable to assist in the reduction of power consumption
- Access control
- Emergency management
- other duties and responsibilities as assigned by the company and management
- Valid Ontario Security Guard License
- Valid First Aid and CPR Level - C certification - Issue by a WSIB-approved provider*
- Covid-19 - Fully Vaccinated (Min 2 doses)
- Must have a minimum 1 year of experience working in Security or equivalent
- Basic computer (keyboarding) skills are required;
- Knowledge of applicable federal, provincial and municipal legislation and regulations required
- Excellent interpersonal
- Demonstrated ability to multi-task
- Effective written and verbal communication skills
- Excellent discretion and overall decision-making skills
- Tact and diplomacy in dealings with a range of settings and situations
- Ability to work in a challenging, fast-paced environment
- Flexible and adaptable in dealing with diverse situations and people
- Prior work experience in a customer service environment
- Previous experience working as a security guard
- Extensive Paid Industry Training
- Employer Paid Benefits
- Opportunities for Growth & Advancement
- First Aid & CPR – Level C (WSIB Approved Provider)
- Proficient in English (both oral and written)
- Vulnerable Sector Check
- Fully vaccinated against COVID-19 (2 dose min)