Quality Continuous Improvement Manager

• Leadership and Development: Leads and mentors on-shift Quality professionals, ensuring 24/7 support and oversight for bakery quality and food safety initiatives.
• Collaboration: Serves as a key member of the bakery leadership team, working closely with departments such as R&D, Sanitation, Engineering, and Maintenance to drive initiatives and ensure smooth daily operations. Subject Matter Expertise: Acts as the Food Safety and Quality expert, providing guidance and overseeing regular training programs for bakery employees to uphold high-quality standards.
• HACCP Leadership: Functions as the HACCP Team Leader, directing hazard analyses, developing and maintaining HACCP plans, and performing regular verification and validation activities to ensure compliance.
• Record Management: Reviews and verifies quality and food safety records, including Critical Control Points (CCPs), addressing any issues promptly and maintaining accurate documentation. Serves as the Preventive Controls Qualified Individual (PCQI).
• Inspection and Auditing: Plans and conduct daily inspections, monthly self-inspections, and internal audits. Enforces Good Manufacturing Practices (GMPs), facilitates root cause analysis, and drives corrective and preventive actions.
• Environmental Monitoring: Oversees the environmental program, including swabbing equipment, drains, and floors, submitting samples for lab analysis, and addressing out-of-specification results with corrective actions.
• Process Verification: Performs online process checks and CCP verifications, ensuring prompt follow-up on any deviations.
• Product Quality Oversight: Organizes and conducts quality and food safety checks for finished products, providing immediate feedback to production teams and managing product disposition when specifications are not met.
• Traceability and Recall Management: Assesses the traceability program by verifying ingredient lot numbers and participates in mock recalls to ensure system readiness.
• Allergen Control: Ensures the effectiveness of the allergen control program to prevent cross-contamination risks.
• Complaint and Supplier Management: Supports investigations into consumer and customer complaints and assists in supplier management programs to maintain quality standards.
• Equipment Calibration: Verifies the accuracy of measuring devices such as thermometers and scales to ensure consistency in processes.
• Audit Preparedness: Assists in preparing for and conducting various assessments, inspections, and audits, including BRC, customer, and regulatory audits.
• Customer and R&D Collaboration: Works with customers and the R&D team to develop and finalize product specifications.
• Audit Leadership: Prepares documentation and leads organizational efforts during audits, ensuring compliance with industry standards and regulations.
• Pest Control: Oversees third-party pest control programs to maintain a hygienic production environment.
• Prerequisite Programs: Manages hygiene practices, cleaning, and sanitation programs to ensure adherence to quality standards.
• Leadership Backup: Assists in covering Bakery Leadership positions during vacations to ensure continuity of operations.
• Resource Management: Manages supplies required for quality testing to support efficient and accurate assessments.

• Education: Post-graduate degree in a relevant field, such as Food Science.
• Experience: 5+ years of QA experience in a food manufacturing environment.
• Technical Expertise: Strong knowledge of GFSI standards (preferably BRC), HACCP, Preventive Controls, and Quality Systems; proficiency in Microsoft Office, with SAP preferred.
• Leadership & Collaboration: Proven interpersonal and leadership skills, with the ability to effectively collaborate across all levels of the organization, from production floor team members to management.
• Communication Skills: Excellent oral and written English skills, with the ability to clearly and accurately document findings and data.
• Work Environment Adaptability: Demonstrated ability to multitask, stay organized, and thrive in a fast-paced production environment.
• Analytical & Organizational Skills: Strong analytical and organizational capabilities.
• Flexibility: Willingness to work flexible hours and shifts, including afternoons, nights, and weekends.

• Flexibility, Agility, Adaptability: Thrives in dynamic environments by embracing continuous change. Quickly adjusts to new priorities and actively seeks innovative solutions. Uses setbacks as opportunities for growth
• and applies a relentless focus on improving outcomes. Approaches challenges with a proactive, solutions driven mindset and openness to feedback.
• Calculated Risk-Taking: Makes strategic decisions by evaluating options and creating contingency plans.

• Team First and Collaboration: Engages with Team Members and colleagues, builds relationships, and fosters an inclusive, innovative environment.

• Continuous Improvement: Drives innovation and optimizes processes to enhance quality and productivity.
• Customer and Product Focus: Addresses need proactively with accountability and a solution-oriented mindset.
• Fierce Execution: Achieves results with a strategic and hands-on approach, learning from mistakes and building trust.

• Continually inspires and develops Team Members and promote cross-functional collaboration.
• Supports, shared knowledge and experience with your Team through authentic conversations and development planning.
• Communicates clear expectations.
• Uses insight and knowledge to influence others.
• Understands and acknowledge differences and modifies style to support unleashing potential.
• Demonstrates patience and empathy, while listening to Create Winning Relationships.
• Inspire enthusiasm & commitment by communicating a clear path to success.
• Empowers others by delegating and providing support and opportunities for growth.
• Identifies, raises and resolves conflict.
• Builds trust and models the “Coach Approach” Entrepreneurial Leadership.
• Encourages informed risk-taking and supports learning from outcomes.
• Creates an environment where your team enjoys working hard while having fun Provides feedback to reinforce results.

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