Mgr, Hotel Sales -GCT
- Toronto, ON
- Permanent
- Full-time
- Provides leadership, direction and mentoring to the complete Sales operation.
- Develops annual Hotel Sales targets.
- Develops strong guest/client relationships to increase market share.
- Solicits, negotiates and books new and repeat business through telemarketing, mailing, on-site inspections, referrals, tradeshows, etc. to maximize sales and profitability of the resort.
- Forecasts short- and long-term sales goals;
- Analyzes market information by using sales systems and implementation strategy to achieve or exceed property's financial room and catering goals.
- Meets with guests during pre and post meetings to obtain feedback on overall quality of guest room product, meeting facilities, Food and Beverage, service levels, execution and overall satisfaction;
- Participates in trade shows or other events as assigned
- Presents new concepts to senior management;
- Maintain a knowledge base on market, positioning and amenities of the hotel. Understand booking patterns, trends, high demand times, and events in the market;
- Respond to all correspondence to clients; greet guests during events; conduct site visits;
- Approves all sales related POs and invoices; forwards to accounting; liaises with accounting to resolve billing issues;
- Liaises and communicates effectively with all appropriate operational departments; coordinating customer's needs with other facilities and activities to ensure we exceed customer expectations;
- Develops and cultivates strong working relationships with all stakeholders: guests, management, employees, vendors and community leaders;
- Maintaining a safe, secure, and healthy environment as set by property standards;
- Ensures that monthly financial outlooks and results for the Hotel are accurate; maintains divisional efficiency/productivity and maximization of revenues and effective cost control;
- Actively participates in the revenue management process ensuring Rooms revenues & incremental revenue opportunities are maximized in order to achieve financial success;
- Performs other duties as assigned or directed.
- Minimum 5 years of Sales experience within the hospitality industry;
- Knowledge of Opera Sales & Catering / Opera Sales Force Automation and Property Manager are an asset;
- Graduate of Hospitality Degree/Diploma program a definite asset;
- Must have exceptional leadership skills;
- Energetic, highly motivated;
- Proven organizational, time management, problem solving skills and presentation skills
- Excellent verbal and written communication skills with a strong attention to detail.
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests;
- A willingness to learn, develop and achieve new skills for personal and professional development;
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence;
- Knowledge of Conference services an asset.
- Knowledge of Casino Operations is an asset