Customer Service Coordinator

Lock Search Group View all jobs

  • Toronto, ON
  • $50,000-60,000 per year
  • Permanent
  • Full-time
  • 1 day ago
Location: Greater Toronto AreaVacancy: This posting is for a currently open position.Compensation: $50,000 to $60,000 + monthly bonus + profit sharingCOMPANY PROFILEOur client is a Canadian-owned specialty manufacturer and supplier of advanced metal finishing chemistry, based in the Greater Toronto Area and serving customers across North America. With over 15 years of experience, the organization delivers high-performance, customized solutions supported by strong R&D capabilities to address complex industrial challenges across sectors such as automotive, aerospace, and general manufacturing.Built on a customer-focused philosophy, it prioritizes long-term partnerships and measures success by the success of its clients. ISO 9001:2015 certified, the company is recognized for its flexibility, technical expertise, and commitment to quality in a highly competitive market.To ensure the continued delivery of high-quality service and operational efficiency, they are currently seeking a Customer Service Coordinator.POSITION OVERVIEWIn this role, you will contribute to the smooth running of daily office operations by supporting a range of administrative, customer service, and internal sales activities. This includes processing orders, managing communication with customers and suppliers, and supporting accounts receivable functions.You will also ensure accurate data and record keeping, assist with reporting and general office coordination, and support the onboarding of new customers and products, while providing additional support to the leadership team as needed.KEY RESPONSIBILITIES
  • Manage front desk and customer communications (phone, email, fax, courier), ensuring timely response and routing.
  • Handle accounts receivable activities and follow-ups.
  • Process sales orders and support internal sales functions, including shipping documentation.
  • Liaise with customers and suppliers to ensure smooth coordination of activities.
  • Assess customer needs and provide effective support.
  • Provide administrative and executive support to leadership as required.
  • Maintain office systems, procedures, and organized record keeping.
  • Ensure accurate data entry and preparation of customer reports and analysis.
  • Oversee office supplies, inventory, and general administrative needs.
  • Support onboarding of new customers and products, and perform additional duties as needed.
QUALIFICATIONS
  • Post-secondary education in business or a related field, or equivalent professional experience.
  • Strong verbal and written communication skills in English.
  • Excellent interpersonal skills with strong problem-solving abilities.
  • High attention to detail and accuracy in all tasks.
  • Ability to adapt quickly in a fast-paced, multi-tasking environment.
  • Proficient in Microsoft Office applications.
  • Experience with accounting software such as QuickBooks or Simply Accounting is an asset.
  • Proven ability to work effectively both independently and within a team.
  • Strong capability to build and maintain positive customer relationships.
Interested in joining a dynamic and customer-focused environment? We look forward to receiving your application. Apply in confidence using the “Apply” button for immediate consideration.The employer may use AI-assisted tools during the screening of applicants.Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.Lock Search Group is a National Executive Recruitment firm with 11 offices in Canada and one in the United States, a staff of more than 30 Consultants and Associates, and expertise in 11 major disciplines. Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates. We apply our experience and expertise to deliver solutions with a personalized approach that focuses on clients' needs and candidates' goals.

Lock Search Group