Customer Service Representative (Full Time) - Edmonton, AB
Linde
- Alberta
- Permanent
- Full-time
- Respond to customer inquiries (phone, fax, mail, e-mail) in a timely fashion
- Initiate dispute resolutions, including preparation of backup documentation as required
- Engage and/or escalate to appropriate individuals within the organization to assist in dispute resolution
- Process customer payments, credits and rebills, with strong attention to detail in keeping with financial regulations, approvals and auditing requirements
- Perform account maintenance as requested, including account creation, address/name/PO changes, billing structure adjustments, and invoicing requirements – all while observing approval requirements
- Recommend, where appropriate, submission of customer accounts to outside collections agencies, bad debt write-off, and communicate bankruptcy notices
- Assist and collaborate with Territory Managers and other departments on matters related to customer care, with a keen focus on delivering the best service possible
- Coordinate account financial adjustments, offsets, write-offs, and payment research
- Facilitate invoice payment by promoting various software tools available to our customers
- Covering team members’ leave (vacation, medical, etc.) and filling in as required
- Completion of a 2-year Degree or Diploma, preferably in Office Administration, Accounting, or equivalent experience
- 2 years of customer service experience in a fast-paced environment
- A keen eye for detail and problem-solving
- Strong customer service skills and professional demeanor
- Excellent communication and interpersonal skills
- Capable of working both individually and as part of a team, sometimes with minimal supervision
- Ability to multi-task and maintain calm under pressure
- Motivated to continuously learn and adapt to new challenges and opportunities, with the ability to cross-train for efficiency purposes and professional development
- Solid working knowledge of MS Office, especially Word & Excel
- A positive attitude and collaborative spirit – with the ability to work as part of a diverse team
- Background in Accounting, Accounts Receivable, Credit and Collections strongly preferred
- Experience using ERP software, JD Edwards preferred
- Ability to work with data and reporting software tools
- Exceptional organization and time management skills