Bilingual Specialist, Customer Relations Centre (12-month contract) - Montreal, QC
Scotiabank
- Montreal, QC
- Permanent
- Full-time
- Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers (mainly Advisors and Associates) with resolution of issues regarding accounts and related transactions.
- Collaborate with members of the team and act as a liaison between clients and other Dynamic Centres of Excellence
- Analyze accounts, determine, and initiate appropriate follow-up and respond to customers’ needs.
- Strive to exceed qualitative and quantitative performance standards set by the department daily in an inbound call-center environment.
- Maintain familiarity with policies and procedures of the department and the Centres of Excellence.
- Work on special projects as required.
- Be part of an industry recognized leader in the wealth management business.
- Be rewarded with our highly competitive compensation package.
- Be a participant in a variety of community involvement programs.
- University degree in Finance or related studies (strong asset)
- Knowledge of MS Office and industry databases (i.e. iFast™)
- Excellent customer service and communication skills in English and French.
- CSC/ IFIC certification is a definite asset.
- Ability to work independently and cooperatively as a team.
- Ability to listen, understand and handle customer inquiries, problems, or complaints in a timely manner.
- Excellent organizational and analytical skills.
- Good problem-solving, flexibility, change management and time management skills.