Veterinary Reception, Client CareLocation: Newmarket, ONEmployment Type: Part Time, Relief Casual404 Veterinary Emergency + Referral Hospital is currently welcoming a part-time, relief casual Client Care representative to join our team. This is an exceptional opportunity for an organized, motivated, and caring individual to join us in a very important support role for the entire hospital. In this role, you will make our clients and their cherished pets feel welcomed and appreciated!Create a warm and welcoming environment for our patients and pet parentsAbility to answer a multiline phone system and track and book appointments effectivelyPlacing outbound calls to pet parents for follow-up and future appointment bookingsRespond and manage email correspondence; clients, referring veterinarians & internal office messagesAdmitting and discharging pet patientsInvoicing/billing; creating estimates, obtaining pet owner confirmation, and processing paymentsScheduling appointmentsExcellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environmentGeneral housekeeping duties; cleanliness of reception area, pet holding areas, and common areasWillingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatmentsPrevious customer service or front desk experience in hospitality is an asset!No experience with animals, no problem, so long as you love pets!What VCA Canada Offers:A caring culture of Wellness and Appreciation!Competitive wages and benefits!Annual uniform allowanceExceptional career development: there is room to grow here!Employee Assistance ProgramReferral Bonus RewardsOpportunities to give back to your community through VCA initiativesGenerous personal pet care discountsAnd extra perks like shopping discounts and cool wellness apps!Click “Apply Now”VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
