Project Specialist Supervisor (West)

• Support the Regional Technology Solutions Management as an SME and escalation resource in coordination with local Operations Management
• Provide leadership and guidance to the post-sales engineering team by coaching and motivating to successfully perform job requirements and to meet and exceed goals and objectives
• Share, teach, and reinforce the use of AVI-SPL standard practice across the team
• Communicate through daily huddles with the team to ensure consistent, timely, and accurate completion of project tasks
• Lead the project team with a positive attitude that is in alignment with teamwork, mission, vision, and values of the organization
• Support leadership with establishing departmental goals, objectives, and operating procedures
• Perform frequent spot checks of team’s work to ensure accuracy and adherence to all company standards
• Conduct lessons learned meetings as necessary
• Review post-construction documentation, system commissioning reports, and final deliverables
• Meet with vendors and clients to resolve post-sales technical inquiries and ensure customer satisfaction
• Review project execution plans created by internal and external resources, and hour estimation for work based on scope of work and implementation requirements
• Stay up to date with AV advances in the field and be able to identify areas of use in the organization
• Create and maintain technical documentation in accordance with company guidelines and ensure alignment with project scope and client expectations
• Contribute to improving process workflows, maintaining system administration, scheduling, and resources for the department

• Ability to mentor, educate, and develop members of the team
• Ability to understand the team and provide solutions for optimal performance
• Communicate and interact with internal employees, clients, and colleagues in a professional and timely manner
• Strong interpersonal skills, with the ability to work effectively with all levels of the organization
• Exceptional strategic thinking and structured problem-solving skills
• Excellent capability to switch tasks while adapting to changing priorities
• Energized self-starter capable of working and thinking independently and ensuring to meet deadlines
• Must have clear and professional communication skills (written and oral) both internally and externally
• Demonstrated customer service focus and client communication skills
• Ability to read and interpret electronic schematics and architectural blueprints
• Understanding of engineering aspects of audiovisual systems installation and commissioning preferred
• Understand basic IP networking
• Advanced computer skills as required for the configuration and operation of AV equipment
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
• Minimum of a High School Diploma or equivalent

• B.Sc or BS degree in Electrical/Computer Engineering, Computer Science or related field is preferred
• At least 10 years of AV experience is preferred
• A minimum of 6 years of AV experience plus a four-year degree or military experience may be considered in place of job experience
• Experience with Enterprise VC solutions (Zoom, Microsoft Teams, Google Meet, etc.) – both hardware and software
• AVIXA CTS, CTS-D or CTS-I certification is preferred

• Robust onboarding plan including job shadowing
• Training and professional development opportunities
• On-site training and other learning opportunities
• Paid holidays, stat days and flex days
• Competitive wages
• Medical benefits, including vision, health, dental and RRSP matching
• World class tools to help you succeed
• Enjoyable and dynamic company culture

AVI-SPL