Senior Benefits Manager, Human Capital
MNP
- Calgary, AB
- Permanent
- Full-time
- Oversee the day-to-day operations of the MyRewards team, providing leadership and guidance to ensure concierge level service for Partners and team members
- Organize and prioritize workload; manage multiple tasks, deliverables and projects
- Performance coach and provide training with respect to product knowledge, claims experience, amendments, booklet updates and claim issues
- Manage complex claim and coverage inquiries, raising appropriate issues to senior leadership as required
- Complete merger and acquisition analysis through interpretation of benefits contracts and plan designs
- Manage pension and benefit programs and services, making recommendations on plan enhancements and efficiencies
- Lead administration of benefits transactions and related records maintenance carried out by the Benefits Advisory team
- Oversee information updates in the HCMS and other records to accurately reflect benefit status related to benefits, and other employment information
- Lead strategic initiatives as directed, contributing specialized expertise
- Contribute to the development of new ideas and approaches to improve work processes
- Manage vendor relationships and communications as required
- Develop and maintain relationships with key stakeholders
- Manage confidential and sensitive matters using discretion and diplomacy
- Maintain flexibility to travel, as necessary
- Certified Employee Benefits Specialist (CEBS) designation is preferred
- Minimum eight (8) years of related industry experience with in-depth knowledge of group benefits, benefit products, pension and savings products, financial mechanisms as well as applicable legislation across Canada, ensuring corporate compliance and accountability
- At least five (5) years of experience leading high performing teams
- Experience within a brokerage, consulting, or carrier environment would be an asset
- Proficiency in MS Office products with intermediate to advanced Excel skills
- Proven ability to successfully mentor and support a team
- Ability to diagnose and resolve issues with a natural inclination towards customer service
- Ability to speak French and English (written and oral) is considered an asset