University of TorontoFaculty of InformationEmergency Job Posting - Sessional Instructional AssistantSummer 2026 (May 4, 2026 - June 27, 2026)INF2224H - Service DesignCourse Description:This course (INF2224H - Service Design) examines the methods and theories of Service Design. Students will apply service design methods such as touchpoint mapping, service blueprinting, storyboarding, ethnomethodological service enactments, and video prototyping. The course examines the underlying theories of service design and the enablers and drawbacks of applying service design within a variety of organizational contexts.The course will emphasize studio-based learning and discussions of strategies for understanding and responding to the needs of service-based organizations. Each student will examine and demonstrate the applications of service design within a chosen organization. Throughout the course, students will also work on a major group design project. An emphasis will be placed on applied learning projects, in which students will partner with service-based organizations to complete their course project. Additional mentors and speakers will round-out the educational experience so that students appreciate the breadth of applications and opportunities to apply this growing discipline.Estimate of the course enrolment: 50Number of Positions: 1Size of appointment: 75 (dependent on course enrolment)Class Schedule:LEC0101 Tuesday, Wednesday, and Thursday 9AM-3PM (In-person)You are required to be located in geographical proximity to the applicable University premises in order to attend and perform your duties on University premises as of the Starting Date.Sessional dates of appointment: May 4, 2026 - June 27, 2026Rate of Pay: Sessional Instructional Assistant - $55.25/hour excluding vacation pay.Please note that should rates stipulated in the collective agreement vary from rates stated in this posting, the rates stated in the collective agreement shall prevail.Qualifications: Preferably candidates will have a completed, or nearly completed, Master's degree in an area related to the course or a Bachelor's degree plus extensive professional experience in an area related to the course. The candidate should have background and industry experience in service design, such as service mapping, storyboarding, and service prototyping. Teaching experience is preferred.Brief description of duties: Assistance with course administration (labs, grading assignments, tests, exams), and other duties as assigned. Duties include class attendance and some assistance with marking assignments.Duties of this position shall be performed at the campus on which the position is located.Application Deadline: April 21, 2026Application Process: Applicants must submit a CV and a completed in one pdf file to the attention of:Ryan Burns, Director, FinanceFaculty of Information, 140 St. George StreetUniversity of Torontota.ischool@utoronto.caDiversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact .
