About Us:At True Dental, we’ve been proudly caring for the West Kelowna community since 2013, conveniently located right on Highway 97. What makes us unique is not just our 4.9-star reputation on Google, but the people behind it - a dynamic team of highly regarded dentists including Drs. Jeff Krawchuk, Ersilia Coccaro, Kevin Head, Kesar Lotey, and Don Macrae. Together, they lead with expertise, compassion, and a true commitment to delivering exceptional patient care.We offer a full spectrum of services - from general and pediatric dentistry to orthodontics, cosmetic treatments, implants, and sedation dentistry)- allowing our team members to broaden their skills while working with the latest in dental technology. Every day is an opportunity to grow, learn, and make a real impact on patients’ lives.Here, you’re not just building smiles, you’re building your future in a practice that values teamwork, continuous learning, and delivering an outstanding patient experience.Why You’ll Love Working With Us?At True Dental, you’ll be part of a collaborative team where your voice matters and your growth is supported every step of the way.Compensation That Recognizes You: A competitive annual salary of $75,000 to $85,000 (based on experience), annual performance reviews, and a bonus program that rewards your contributionsCareer Development: Access to industry-leading education through the DC Institute, discounted RDHU membership, mentorship from leading clinicians, and opportunities to broaden your skills with advanced technologyTotal Rewards: Discounts on gyms, flights, hotels, retail, insurance, pet care, prescriptions, and free virtual health services through DialogueNetworking & Growth: Connect with dental professionals at CE events and social gatheringsWork-Life Balance: Flexible scheduling supported by innovative technologyPractice-Exclusive Perks: Unique benefits designed just for our teamJoin us and build a career where you can thrive, learn, and make a lasting impact. Here, your success is our success and we’re invested in helping you thrive!Key Responsibilities:Operational Strategy & Clinic ManagementOversee and optimize all front-office and clinical operations to ensure efficiency, productivity, and excellent patient careDevelop and implement systems to support clinic growth, including expanded associate days, extended hours, and workflow improvementsLeverage dental software platforms such as Power Practice and Recall Max to streamline operations and enhance performanceLeadership & Team EngagementLead, coach, and support a high-performing team through effective scheduling, onboarding, training, and performance managementFoster a positive, collaborative workplace culture by celebrating milestones (e.g., birthdays, anniversaries) and organizing team events such as holiday parties, BBQs, and outingsSupport recruitment and hiring efforts, assessing candidates for alignment with the clinic’s culture and standardsCompliance, Safety & Patient ExperienceEnsure full compliance with provincial health regulations and internal policies, with a strong emphasis on patient safety and best practicesDeliver a seamless, professional, and welcoming experience for every patient, maintaining the clinic’s exceptional reputationFinancial & Administrative OversightAccurately manage payroll, accounts payable, and staffing budgetsMonitor financial indicators and operational data to drive performance improvements and cost efficiencyMarketing & Community EngagementSupport local marketing efforts and promotional campaigns to increase clinic visibility and patient acquisitionManage the clinic’s social media presence (Facebook, Instagram), creating engaging content that reflects the clinic culture, events, promotions, and community involvementWhat You Bring:University or College Diploma in Business Administration, Office Management, or a related field3–5 years of experience in a clinical, retail, or customer service setting, ideally in a supervisory or management capacityStrength in people management, scheduling, and financial oversightBusiness acumen with experience in budgeting, forecasting, and payrollProficiency with Microsoft Office and (ideally) experience with dental software systemsCommitted to upholding health regulations and fostering a safe, compliant clinic environmentFlexibility to work hours that support both patients and the practiceReady to take the next step in your career? Join a team that values your growth, rewards your contributions, and celebrates your success. Apply today and start building your future with True Dental.
