Marketing and Customer Care Coordinator

• Produce, refine, and adapt video content for use across digital platforms, including social media, email outreach, and internal messaging.
• Work closely with the marketing team to create compelling, brand-aligned content for channels such as LinkedIn, Instagram, and Facebook.
• Assist in carrying out marketing initiatives by organizing content, timelines, and required creative assets.
• Help manage social media activity, including scheduling posts, publishing updates, and engaging with online audiences.
• Provide support in planning and coordinating events, meetings, and industry gatherings.
• Monitor and analyze performance data for content and social media activity to guide ongoing improvements.
• Integrate customer insights and feedback into marketing materials to increase relevance and overall effectiveness.
• Deliver high-quality customer support by entering and processing orders with accuracy and efficiency.
• Provide clear, professional communication regarding order updates, delivery details, and pricing information.
• Keep both the assigned customer group and internal sales partners informed about order progress, shipping timelines, and any backorder issues.
• Place outbound calls to existing clients to confirm order details and ensure all information is correct.
• Maintain up-to-date product and technical knowledge by participating in ongoing training and development sessions.

• At least 2 years' of marketing related experience.
• Background in customer service or customer experience is considered an advantage.
• Education in marketing, communications, business, media, or a similar discipline is preferred, though relevant experience is also valued.
• Hands-on experience using video editing tools and basic content-creation software.
• Understanding of major social media platforms and general digital marketing practices.
• Strong written and verbal communication skills, with the ability to maintain a consistent brand tone.
• Strong team player with the ability to work collaboratively across teams and departments.
• Comfortable working with Microsoft Office at an intermediate level.

McNeill Nakamoto