Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryIs a skilled specialist that works on assignments requiring considerable judgement. Focus is on tasks using considerable skilled judgement and has deep understanding of standard operating procedures. Supports the overall team.ResponsibilitiesQueue Management / ReportingReviews work orders in the queue and handles skilled requests which require deep understanding of standard operating procedures and adherence to commitment timesReviews expedited requests and handles or re-directs to appropriate team membersSupports cross functional teams by collaborating on customer ticketsMaintains detailed written records of all work activityEnsures any necessary reporting is complete and accurate; executes ad-hoc reporting requestsCreates Purchase Orders (PO's) and Purchase requests (PR's)Assigns locks and keys for both Equinix and customer keys, where applicableSupports creating reports to customers (e.g. power or access)Updates local asset databases and other systemsInstallationsHandles requests requiring skilled rack and stack support of customer equipmentAble to read skilled installation spreadsheet plans and supports implementing installations accordinglySupports the building and installation of difficult and challenging installs; which may include: intra-cage fiber tray, ladder rack, customer equipment and cabinets; overhead cable trays, cage mesh, cabinets, and cable management/support systems; grounds cabinets and two-post racks; performs tape changes and back-up updatesRecognizes and raises advanced capacity concerns for infrastructure expansions needs and cablingPerforms quality checks on both cross-connects and on-site support tickets, and suggests improvementsCross-ConnectSupports challenging datacenter cross-connect work requiring deep understanding of operating procedures for installs, terminations, modifications, and testingInstalls and tests challenging cross-connect circuits, which may include: switched, multiplexed, etc.Testing / TroubleshootingSupports skilled requests on standard layer 1, 2 and 3 cross connect certification testingSupports the troubleshooting of skilled circuits (i.e., switched, multiplexed, etc.)Supports advanced testing and troubleshootingStakeholder PartnershipMonitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teamsProvides escalation support for work order expeditesPartners with internal stakeholders on cross functional workCustomer ManagementSupports customer satisfaction through timely and precise order execution and quality assurance checksDelivers a high level of service and an excellent customer experience when interfacing with customersSupports sensitive customer situationsManages time expectations on new deployments and existing alterationsSupports customers on-site by through access control and escorting servicesPoint of Contact (POC) for supporting skilled customer requests, exceptions or escalationsProjectsSupports advanced installations; provides input and identifies problems with drawings and assists with verification of custom projectsSupports vendors on various Data Center related projectsPerforms quality assurance on new customer installation or deploymentsTrainingSupports standard operating procedures and best practices to maintain a high level of service is maintainedMay coach others on operations procedures and basic safetyMay provide coaching and mentorship to more junior team membersQualificationsTypically requires a high school diploma and 4-6 years of equivalent work experienceThe targeted pay range for this position in the following location is / locations are:Canada : 67,200 - 100,800 CAD / AnnualOur pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.Equinix BenefitsAs an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.Employee Assistance Program: An Employee Assistance program is available to all employees. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
