Director, Loyalty (Travel)

Royal Bank of Canada

  • Toronto, ON
  • Permanent
  • Full-time
  • 8 days ago
Job DescriptionWhat is the opportunity?Avion Rewards is Canada’s leading proprietary loyalty program recognized with multiple international awards. Travel is a key pillar within Avion Rewards and underpins RBC’s industry leading premium travel credit card portfolio. Travel volumes have grown significantly in the last five years driven by increased focus on product enhancements, engagement initiatives and overall growth of the cards portfolio.The successful candidate will be tasked with execution of the Avion Rewards Travel strategy to drive growth, engagement and maintain competitiveness of RBC’s premium travel cards portfolio. This includes full end-to-end travel product management and joint oversight of a transformational initiative.What will you do?Leadership cross-functional teams to define the roadmap for travel products and digital platform innovations.Analyze market trends, stakeholder needs, and emerging technologies to identify opportunities for product enhancements and new offerings.Develop detailed product specifications and prioritize features based on business value, technical feasibility, and strategic alignment with Cards and Loyalty goals.Oversee the end-to-end product lifecycle—from ideation, business modelling, development, testing, and launch to ongoing optimization and performance monitoring.Facilitate agile product development processes, ensuring clear communication and effective collaboration among development teams and business units.Monitor competitive trends, regulatory developments, and technological advancements to guide continuous product innovation and maintain RBC’s competitive edge.Explore new travel product constructs to identify current and future consumer needs and business opportunities; understand competitor offerings and threats; and develop business cases/recommendationsManagement of key strategic external partner relationships (including oversight over existing contracts and negotiating new contracts and renewals), with focus on the evolution of our best-in-class travel platform including travel industry partnershipsResponsible for analysis and insights and P&L management (KPIs in travel patterns, client behaviors and partnership financial performance)Support internal and external quarterly and annual business review materials as well as contribute to building out strategic plans through the annual planning processWhat do you need to succeed?Must have:Proven cross-functional leadership executing complex projectsExperience negotiating and managing large supplier contractsStrategic mindset with ability to shift from high level thinking to detailed problem solvingAbility to operate with an agile mindset in a fast-paced environment.Experience developing and communicating executive presentationsA good balance of technical knowledge and business and financial acumen with a proven track record of driving digital or loyalty innovation and business metrics with a customer-first mindsetResponsible for developing and analyzing complex financial models to support strategic decision-making and business planningStrong internal and external stakeholder management – experience navigating difficult situations, negotiating timelines, and influencing internal and external stakeholdersMinimum 5 years product management, loyalty, consulting, or travel industry experienceAbility to influence colleagues, across peers and executives through well-articulated strategiesDemonstrate ability to work based on a variety of KPI metrics (targets, goals and/or strategic objectives)Nice to have:CPA, CFAPrior experience in the credit cards or loyalty spacePrior experience in the online travel industryDigital and E-commerce experienceStrategy experienceWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Ability to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workJob Skills Business, Business Cases, Business Development, Business Opportunities, Cross-Functional Teamwork, External Stakeholders, Negotiation, Stakeholder Management, Strategic Alignment, Strategic Decisions, Team ManagementAdditional Job DetailsAddress: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity: TorontoCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2025-08-25Application Deadline: 2025-09-16Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Royal Bank of Canada