Reception Services Assistant, Part Time, Reception Services

• Completion of High School Diploma
• Certificate or Diploma in Administrative Services, Office Administration or Microsoft Office training etc., preferred
• Minimum one year of experience operating an electronic telephone management (“switchboard”) system in a busy environment;
• Experience in reception services in a hospital or similar environment, preferred
• Experience interacting with patients and families, preferred, and/or experience as a patient or caregiver who has received care in a hospital environment, preferred

• Greets guests, staff and physicians to Providence Care in a friendly and professional manner
• Helps guests navigate and wayfind at PCH and PTCC by providing verbal instructions
• Answers the general telephone line (Reception) and transfers callers to appropriate destination; checks answering machine regularly and ensures a response to callers who have left messages and require callback
• Ensures enquiries are processed in a pleasant, polite, prompt and professional manner and ensures privacy of patient/client information is maintained
• Uses public address system to announce events or page individuals according to Providence Care’s overhead paging policy
• Identifies staff questions or potential concerns to the appropriate manager, with the goal of resolving issues to the best outcome for patients, clients and all who work at Providence Care
• Transfers emergency phone system at the beginning of the morning shift and prior to the end of the shift, in collaboration with Security staff
• Identifies when a visitor/client has a complaint/concern and either helps resolve the situation, supports the documentation of the complaint and/or contacts Patient Relations for additional, timely support
• Is familiar with and understands responsibilities of Reception Services Officers documented in Emergency Code procedures; executes responsibilities when Codes are called

• Specialized sub-acute care in rehabilitation, mental health services, complex medical management and palliative care

• A health care organization striving for excellence in care, education and research

• Committed to people centred approach to care delivery

• Healthcare of Ontario Pension Plan (HOOPP)

• Corporate and unit/service specific orientation for new hires

• Focus on Healthy Workplace & Culture of Quality

• Employee & Family Assistance Program

• Education, mentorship and bursary opportunities

• Fully affiliated with Queen’s University and St. Lawrence College and other academic institutions

Providence Care