Business System Analyst

• Business group: Global Technology Enterprise Platforms (GTEP)
• Project: This project aims to provide a centralized platform using the ServiceNow Service Request workflow for Client internal application development teams to manage and store records of Application Security Assessment/Approval, which could be further integrated with other Enterprise processes such as OR, TRA, Release Management, Change management, Checkmarx, BlackDuck, Synk/Probely, NowSecure, Bitbucket and Jira.
• Reason: Additional support
• Team size: ~50

• We’re offering an opportunity for a Business Analyst to play a key role in a high impact, fast moving project that directly shapes business outcomes. As part of this team, the BA will join a collaborative environment where their insights, requirements expertise, and process mindset will directly influence solution design and delivery.

• Collaborate with business stakeholders to gather, analyze, and document business requirements, ensuring alignment with organizational goals and objectives.
• Act as the liaison between business teams and technical teams, translating business needs into functional specifications and user stories.
• Lead requirements gathering sessions and assist in the creation of user stories, epics, and acceptance criteria for development teams.
• Analyze and improve business processes using Lean methodologies, focusing on eliminating waste, improving efficiency, and ensuring value delivery.
• Work within Agile frameworks (Scrum/Kanban) to manage and prioritize backlogs, facilitate sprint planning, and ensure timely delivery of business solutions.
• Facilitate and support daily standups, sprint reviews, retrospectives, and other Agile ceremonies.
• Collaborate to evolve DevOps practices to ensure smooth deployment processes, continuous integration, and delivery (CI/CD).
• Assist in the creation of system documentation, including process flows, use cases, and technical specifications.
• Perform gap analysis and recommend solutions to enhance business operations and systems.
• Conduct system testing and validation, ensuring that solutions meet business needs and requirements.
• Provide post-implementation support and assist with troubleshooting and issue resolution.
• Ensure adherence to Agile principles, Lean practices, and DevOps culture across the organization.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Client’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Proven experience (5+ years) as a Business Systems Analyst, Product Owner, or similar role
• 3+ years of hands-on technical working experience on ServiceNow platform including IT
• 3+ years of Experience with business process modeling, requirements documentation, and system design.
• CSA certified system administration is must have
• Strong experience working in agile/Lean or hybrid environment collaborating in all stages of the software development lifecycle (SDLC).

• In-depth knowledge of ITIL foundation and Application Security Assessment workflow.
• Experience with system integration and data analysis is a plus.
• Previous experience with ServiceNow Service Catalogue module is highly preferred
• Experience with DevOps practices, including CI/CD pipelines and automation tools. (Config ServiceNOW WF.)
• Project Management knowledge to work with large & complex project teams
• Senior Business Analysis Certification СВАР® | IIBA®

• Ability to manage multiple tasks and prioritize effectively in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in cross-functional teams.
• Strong analytical and problem-solving skills, with attention to detail.

• Post-secondary education in Computer Science, Information Systems, Business Administration, or a related field (or equivalent work experience).

• The ideal candidate will have strong experience with ServiceNow platform. Previous experience with Service Catologue is highly preferred.

• 2 rounds of video interviews
• 1st round: BA lead – 45 mins- virtual (cameras on) – Technical assessment and situational questions based on previous experience
• 2nd round: HM and Project team – 30 mins – virtual (cameras on) – Situational and Behavioural fit interview

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.

ProViso Consulting