Tactical Scheduler, Regional Operations Centre
GardaWorld
- Toronto, ON
- Permanent
- Full-time
- Ability to create to a positive work environment and create a team atmosphere in order to obtain desired results from others.
- Ability to make decisions and triage according to business needs.
- Strong communication and delegating skills.
- Strong organizational and priority setting skills to ensure goals are met.
- Computer skills – ability to use Microsoft office suite of programs with efficiency. Be familiar with the operation of the company scheduling system, mobile dispatch process as well as the Intake desk requirements.
- Self- motivated able to achieve goals.
- Excellent problem-solving skills.
- Ensures operations in the Regional Operations Centre are conducted within GardaWorld Professional Standards guidelines and Business Management Manual
- This position will interact on a regular basis with other personnel within the organization including Account Managers, Portfolio Directors, Mobile Director, Scheduling and Intake Desk Personnel, National Service Desk, Loblaws Desk & Kronos Operators.
- Monitor incoming phone & email traffic to ensure they are being responded to promptly to minimize customer wait time.
- Accept book offs and find appropriate replacement guards in compliance with scheduling instructions within procedures.
- Create schedules in scheduling software and fill all open shifts with the proper classification of guard.
- Maintenance of staffing requirements and extra coverage while minimizing OT, training and show pay costs.
- Administers coverage change orders.
- Monitor and Action Loneworker program for sign in and out from shift as well as hourly safety checks.
- Escalate client complaints, challenges, concerns, or issues immediately to the Tactical Team Lead and/or Duty Manager.
- Ensure maintains knowledge of the company Quality System and related documents (BMS) and the Health and Safety Prevention Manual
- Be proficient at all positions within the Operations Centre to be able to cover any open shifts.
- Participate in projects and initiatives as assigned.