Bilingual Customer Service Agent - Monday to Friday 8 h to 5h (Hybrid working model)

• Answer customer requests through various channels (phone, chat, email);
• Perform data entry and conduct research;
• Interact with customers to provide them with the information requested on products and services and process and resolve complaints;
• Answer customer requests quickly;
• Communicate with customers through various channels;
• Assess customers’ needs and propose adequate solutions;
• Ensure customer satisfaction and offer professional customer service.

• Service level;
• Average processing time;
• Average response time;
• CSAT;
• CES.

• Experience with a CRM, an asset;
• General experience in customer service;
• Ease with technology;
• Bilingual, (French and english, written and spoken);
• Previous branch experience, an asset;
• Knowledge of health and safety, an asset.

SPI Santé Sécurité