Bilingual Credit and Accounts Receivable Specialist (12 month contract)
CooperVision
- Richmond Hill, ON
- Permanent
- Full-time
- Post cash/credit card payments, process billing adjustments, research & process refunds and reconcile accounts
- Assist with month end processes to ensure Customer statements are processed in a timely fashion
- Responsible for monitoring and maintaining customer accounts including:
- Ensuring customer compliance to credit control procedures
- Communicating with customers in a professional manner to encourage and secure payment
- Resolving client discrepancies and NSF resolution
- Follow key customer guidelines and produce timely proof of delivery and invoices reprints when necessary to ensure timely payments
- Propose account adjustments, ensuring appropriate back-up documentation for small balance write offs, credit memos, short payments
- Accountable for reducing delinquency of assigned accounts and meeting defined department goals and metrics such as a marked reduction in DSO and account balances over 90 days
- Review and release pending sales & promo orders and coordinating communication with both the customer and the Sales group
- Maintain files on all past due accounts, including accurately recording information/conversations about the status of collection efforts within AR system
- Assist in a thorough credit review on new and existing customers including semi-annually updated credit limit evaluations and SOP
- Ensure all A/R procedures and processes are kept up-to-date in SOP documents
- Establish and maintain effective and cooperative working relationships with the Sales group, with a strong emphasis on proactive communication
- Required to participate in special projects and analytics when necessary
- Occasional travel may be required
- Fully Bilingual (French/English)
- Excellent communication skills
- Ability to make sound judgments
- Multi-task in a high energy environment
- Produce at a high level of accuracy
- Proficiency in Microsoft Office Suite, strong Excel, Data-warehouse query reporting and ERP (BAAN & Oracle) is an asset
- Normal office-based/hybrid environment 3 days in the office 2 days at home.
- Minimum of five years General Accounting / Credit / Collections / Receivables / Customer relations preferred
- Accounting College/University diploma or equivalent preferred