Mobile Service Technician

• Extended Health & Dental Benefits
• Premiums Paid by Employer
• Employer Contribution Pension Plan
• Growth Opportunities
• Paid Training
• Long term job security
• Employee Assistance Program
• Telus Health Virtual Care

• Work with our team of Journeyperson and Apprentice Commercial Truck Transport Technicians in servicing over 10,000 trucks per year
• Utilize OEM specified diagnostic procedures to diagnose and repair defects on chassis and drivetrain systems in a timely manner
• Perform diagnostic road tests
• Tag warranty parts and customer parts as required
• Participate in all training programs made available through Peterbilt Motors and outside vendors
• Ensure job-site safety requirements are met including customer requirements such as COR Certification, drug testing, etc.
• Adjust, repair and/or replace parts and components on all commercial transport truck and trailer vehicle systems in remote locations
• Create maintenance plans and perform scheduled maintenance service, such as oil changes, lubrication and tune ups in remote locations
• Accurately communicate diagnostics and repair plans with customers
• Remain accountable to the Service Manager for all work performed
• Create estimates and sell service work to customers
• Escalate hard to diagnose concerns to appropriate channel
• Schedule work with remote customers and grow the mobile service business
• Make judgment calls on best repair plans, i.e. towing or repairing on-site
• Travel to remote locations to perform maintenance, diagnostics, and repairs
• Maintain assigned Mobile Service Truck
• Complete understanding of Peterbilt, PACCAR and vendor warranty coverages, so that the correct warranty vs. customer pay determination can be made without supervision
• Invoice customers for service work, including receiving payment
• Other duties and projects, as assigned

• Completion of a four-year Truck and Transport Technician Apprenticeship
• Red Seal Trade Certification
• 5+ years of Peterbilt service experience
• MVI Certification
• Valid class 1 OR 3 Driver’s License with air brake endorsement
• Beginner or Intermediate First Aid Certification
• Cummins Midrange, Heavy-Duty and Natural Gas Engine Certifications
• PACCAR MX Engine Certification
• Peterbilt 300-Level Electrical Certification
• A self-starter with an intrapreneurial mindset
• High level of communication with the ability to speak to customers and effectively explain complex failures and repair plans
• Good written and verbal communication skills
• Detail oriented
• Superior mechanical aptitude with an in-depth knowledge of heavy-duty truck repairs
• Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment
• Ability to make complex decisions under pressure with no supervision
• Conflict de-escalation, customer service, and customer empathy training is an asset
• Strong computer skills, including DSI/Blaze, Decisiv, Cummins Insite, PACCAR DAVIE4, Bendix A-COM, Eaton SR4, Wabco Toolbox, etc.

• $49.18 - $56.68 per hour
• Pay rate will be determined based on previous experience, relevant certifications and skill level

Peterbilt Pacific