Weekend Cashier

• Smiles, make eye contact, greets and thanks customers (by name where possible).

• Directs customer to the location of requested items.

• Suggests value-added and related products to customers to ensure they get home with all they need.

• Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire!”). • Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.

• Handles multiple customers in an effective and efficient manner.

• Deals with challenging situations and conflict resolution in a professional manner.

• Operates cash register and all point of sales functions.

• Processes customer purchases efficiently, following standardized procedures.

• Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases.

• Balances cash and is aware of amount of cash on hand.

• Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e.g., labels, facing, clean area, etc.).

• Takes returns to stock product in respective department.

• Reports stolen and damaged goods to Management.

• Alerts management to security problems.

• Alerts the respective department on any customer inquiry or concern.

• Shares opinions and ideas on how to improve store success.

• Participates in meetings and all training as required; listens to feedback to improve their own abilities.

• Complies with company, store and department policies.

• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.

• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.

• Completes other tasks, as required

• Basic math and typing skills.

• Ability to work efficiently with computerized systems.

• Ability to work with minimum supervision.

• Experience in a customer service role and/or with a Canadian Tire store is considered an asset.

• Strong orientation towards customer service excellence.

• Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.

• Strong belief in the Canadian Tire Values of honesty, integrity, and respect.

• Effective written and oral communication skills (probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations.

• Ability to complete detail-oriented retail tasks according to instructions and to demonstrate responsibility for outcomes.

• Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals.

• Ability to resolve retail and/or customer issues.

• Ability to multitask, adapt and cope with challenging and changing situations.

• Positive attitude, punctuality and solid work ethic.

• Next levels: Customer Service Representative, Merchandiser, Cashier Supervisor, and Department Manager.

• Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire stores across the country.

• Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited, and Canadian Tire Financial Services).

• Standing/walking for 8 hours. • Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.

• Lifting and turning repeatedly throughout the shift.

• Lifting above the shoulder, from floor to shoulder and floor to waist.

• Ability to go up and down a ladder and stairs while carrying merchandise.

• Walking and carrying things at the same time and pushing/pulling, as required.

Canadian Tire - Penticton, BC (Store 351)