IRCC Compliance & International Conversion Coordinator
- Brampton, ON
- Temporary
- Full-time
- Ensuring compliance with Ministry (MCURES) and Immigration, Refugees and Citizenship Canada (IRCC) requirements by managing the end-to-end verification process for Letters of Acceptance (LOAs) and Letters of Enrolment (LOEs) through the IRCC portal.
- Downloading, validating, and submitting LOA files according to verification criteria, ensuring accuracy and timeliness.
- Creating and maintaining LOA worklists and tracking tools to monitor verification status and ensure alignment with institutional and government standards.
- Coordinating with the Office of the Registrar (OTR) and academic departments to verify enrolment information and resolve discrepancies.
- Overseeing the full lifecycle of the PAL issuance process, including query generation, eligibility filtering, and batch creation using PeopleSoft and OCAS.
- Submitting PAL data for approval and processes finalized PAL letters for secure storage and integration across institutional platforms such as Salesforce.
- Administering Sheridan's immigration document intake platform (Marayna) to collect and review student study permits and other documents for completeness and authenticity.
- Updating and maintaining accurate immigration-related data in PeopleSoft and Salesforce to support compliance tracking and institutional reporting.
- Working collaboratively with CPAM and other departments across Sheridan to identify and follow up on missing or expired immigration documents, particularly during registration and compliance windows.
- Acting as a key point of contact for international students, parents, and agents, providing expert guidance on application processes, immigration documentation, fees, and program information.
- Responding to inquiries via email, phone, and digital channels to support prospective student conversion and a smooth admissions experience.
- Assisting students with technical issues such as portal access and account updates, escalating to IT support when needed.
- Reviewing and processes student bio/demo correction forms and updates records accordingly in Sheridan systems.
- Regenerating and redistributes corrected documents including LOAs, PALs, fee receipts, and enrolment letters.
- Maintaining up-to-date knowledge of IRCC policies, international credential requirements, and Sheridan program offerings.
- Performing other duties as assigned.
- 3-year diploma/degree in education, social sciences, computer science, information technology, business administration or related fields.
- Minimum of two (2) years' experience in a role involving the processing of complex and specialized information, ideally within a post-secondary or regulated environment.
- Demonstrated experience working with or supporting compliance with federal and provincial government bodies, including MCURES, IRCC, and other regulatory agencies.
- Knowledge of post-secondary academic structures, admissions policies, educational systems, and program eligibility requirements.
- Experience working with international education systems and credential evaluation is required, with preference for those who have supported international admissions or immigration documentation processes in a post-secondary setting.
- Proficiency in navigating application and admissions operations, including determining eligibility, assessing advanced standing opportunities, and ensuring the accuracy of student data across integrated systems.
- Experience using and maintaining data in Student Information Systems (e.g., PeopleSoft), CRMs (e.g., Salesforce), OCAS, and immigration documentation platforms.
- Skilled in the use of Microsoft Excel and other tools to analyze and validate large datasets, generate batch uploads, and support enrolment tracking.
- Fluency in a second language other than English is required. Preferred languages include Hindi, Punjabi, Mandarin, Vietnamese, Korean, Russian, Arabic, Spanish, or Portuguese, aligned with current market needs and team coverage.
- For more information, visit:
Faculty/Department: Office of the Registrar
Primary Work/Campus Location: Davis (may be assigned activities at any Sheridan campus)
Work Categorization: Hybrid Position | On-site at least 3 days/week
Reference #: J0725-0900
Employee Group: Support Staff
Payband: G
Hourly Range: $33.55 - $38.88
Hours/Week: 35
Hours: 8:30am - 4:30pm
Application Deadline: September 12, 2025
Application Details: This is a temporary position that may continue until September 25, 2026First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contactYou may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.