IT Automation Analyst
Government of Alberta
- Edmonton, AB
- $70,962-97,433 per year
- Temporary
- Full-time
Job Title: IT Automation Analyst
Job Requisition ID: 52747
Ministry: Technology and Innovation
Location: Remote Across Alberta
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Regular/Temporary: Regular
Scope: Open Competition
Closing Date: April 30, 2024
Classification: Systems Analyst 2
Salary: $2,718.86 to $3,733.10 bi-weekly ($70,962 - $97,433/ year)The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:The Infrastructure and Service Management Branch manages, operates and supports the information management technology (IMT) infrastructure and productivity tools, and manages the overall provision of technical services, incidents response, and IMT service requests for the Government of Alberta (GoA).Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta's economic growth and diversification. The passionate and solutions focused people that we hire help us to drive vital programs and services that affect Albertans. Whatever your position is here, you will be a part of something great. Join us!To learn more about us, please visit:Role ResponsibilitiesReporting to the Manager for User Lifecycle, the IT Automation Analyst is an important role in ensuring operational efficiencies are achieved through automation of processes related to User Lifecycle process.The position plays an integral role in the development, implementation and administration of information technology (IT) projects or operational work. It will use its diverse IT expertise to operate independently on assigned work; however, it will receive broad guidance on overall scope of work and assistance on more complex situations.The IT Automation Analyst will be working closely with the subject matter experts (SME) of these various service teams, service design team, IMT and business teams to provide efficient, consistent and coordinated services to all Government Ministries.Responsibilities:
Your responsibilities will include:
- Service Operations: Participate in design session for requests related to User Lifecycle process, work with business contacts and other stakeholders to automate processes, develop scripts as needed to allow automation to function with ServiceNow, participate in the development of User Lifecycle framework and processes, perform acceptance testing, generate reports to analyze the effectiveness of the RITMs related to user lifecycle and recommend service improvements.
- Ticket Management: Prioritize calls/service request based on client needs, overall requests, and available resources to address workloads, work with the team to address incidents and problem management and escalate to the manager when needed.
- Client Service Support: Work with business clients to develop test scripts, determines type of problem (i.e. technical, application, hardware, software) and ascertains the best method of problem resolution and whether it should be accomplished directly or through a service partner, perform day-to-day routine requests as needed.
- Technical Service Support: Provides assistance to fulfillment teams and other service areas on User Lifecycle related problems, cross train other Domain Access Management Team members on updates or changes to the services provided by the group.
- Project Activities: Provide assistance to projects as a technical resource, ensure project risks and potential obstacles are communicated and understood, participate in post implementation review, provide status report.
- Continuous Improvement: Participate in process improvement activities, identify current and future requirements for continual improvement, identification of service improvements on the delivery of service.
- Strong commitment to customer service and have the ability to work with clients at all levels with tact and diplomacy to ensure customer satisfaction.
- A positive attitude with a strong work ethics and a results-oriented focus.
- Big picture thinking with the ability to recognize service deficiencies and provide opportunities for improvement and challenging the process.
- Model the way by encouraging and enabling others.
- Ability to maintain and keep current with industry trends and developments.
- Ability to translate technical problems and solutions into understandable terms.
- Knowledge of ministerial programs, services delivery processes, policies and practices.
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- Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
- Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
- Develop Networks: Proactively building networks, connecting, and building trust in relationships with different stakeholders.
- Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
- Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.
- University degree in Computer Science, Information Technology or a related field.
- 2 years of related experience in:
- Automating process flows with PowerShell.
- ServiceNow platform (admin, integration, catalogue or workflows).
- A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and four years related experience; or
- A related one-year certificate from a recognized post-secondary institution and five years related experience.
- In-depth knowledge and understanding of IT Service Management.
- Experience in ITIL and/or COBIT, or a related certification.
- Understanding of project management concepts and processes.
- Experience working with Microsoft Windows Based Networks, Exchange, Active Directory, and Azure functions and processes User Lifecycle related services.
- Knowledge and understanding of the technology we support (Active Roles, Security Explorer, BERNIE, etc).
- Knowledge of Government IT policies and legislation and an understanding of its application on related assignments.
Refer to .NotesTerm of Employment: Permanent Full-Time position
Hours of Work: 36.25 hours per week
Location: Remote Across AlbertaFinal candidates will be required to undergo an enhanced security screening.This position is eligible for remote work. You must reside in Alberta to work remotely.This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.Links and information on what the GoA has to offer to prospective employees:
- Working for the Alberta Public Service -
- Pension plans: Public Service Pension Plan (PSPP) -
- Management Employees Pension Plan (MEPP) -
- Alberta Public Service Benefit Information -
- Leadership and mentorship programs
- Professional learning and development -
- Positive workplace culture and work-life balance
- Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
- Research Alberta Public Service Careers tool -
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.Candidates are required to apply for a job online. Please visit for more information. Please visit , for more information.It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( ).It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or a copy of the role profile, please contact Michelle Elliott at .