Bilingual Customer Service Representative – Insurance (100% Remote)

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  • Saint-Hyacinthe, QC
  • $48,000-58,000 per year
  • Permanent
  • Full-time
  • 2 days ago
Bilingual Customer Service Representative in Insurance (100% Remote)Temporary 6-month assignment in customer service within the insurance sector, focused on handling inquiries, supporting brokers, and managing individual and group insurance files. Structured environment, digital tools, and a key role in maintaining a high level of service in a fast-paced context.What is in it for you:
  • Salary between 48K-58K, based on experience.
  • 6-month contract position with possibility of extension.
  • In-office presence during training, with the possibility of virtual training.
  • Fixed rotating schedule between 8 am and 5 pm, 7 hours per day.
  • Enjoy the flexibility of remote work.
  • 4% vacation pay.
Responsibilities:
  • Respond to client inquiries regarding individual and group insurance products.
  • Follow up on requests via phone and email with accuracy and efficiency.
  • Support brokers and partners with contract setup and management.
  • Assist users in navigating digital platforms.
  • Process administrative requests related to client files, including updates to personal information.
  • Provide information on claims and benefit status.
  • Perform required validations and ensure data accuracy.
  • Collaborate with the team to maintain a high level of customer service.
What you will need to succeed:
  • College diploma (DEC) in a relevant field or equivalent combination of education.
  • 2 to 3 years of experience in customer service.
  • Experience in life insurance or a license in insurance, an asset.
  • French and English (spoken and written) to communicate with clients and partners and manage requests in both languages.
  • Strong communication and customer relationship skills.
  • Ability to manage multiple requests simultaneously with accuracy and speed.
  • Strong organizational skills, teamwork, and professionalism.
  • Proficiency in Microsoft Office Suite.
Why Recruit Action?Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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