Director Analyst, IT Services Sourcing (Remote Canada)
Gartner
- Canada
- Permanent
- Full-time
- Write research targeted at sourcing executives and contract managers that want to buy information technology services for the IT organization to grow and sustain their business.
- Review contracts and sourcing documents (MSA, SOW, RFP) and advise clients on best practices and gaps both on a call and as written response.
- Provide guidance to clients on the telephone and video conference related to your research.
- On-site delivery of strategic advice to clients about how to buy/source IT services from third party providers to transform their business.
- Deliver presentations at Gartner and other events on your assigned research area.
- Participate in cross-Gartner research efforts.
- Conduct research and analysis in IT Outsourcing, with a focus on Applications & Infrastructure Outsourcing.
- Cover the specified area as well as applicable adjacent areas in at least one area of expertise, while maintaining a view across a broad spectrum of the market, to produce innovative, thought-leading, impactful, analytically deep, fact-based research.
- Lead the research process by identifying critical questions facing Gartner clients and crafting appropriate research methods to address them. Provide in-depth analysis based on extensive client input and personal experience.
- Lead a body of research and be recognized in the industry as a subject matter expert, i.e., develop a following.
- Assist the Sales organization in selling and retention on best practices and trends in applications and business process outsourcing. Ability to demonstrate research value leading to successful sales.
- Provide high quality and timely research peer review. Provide mentorship and support team members.
- Lead or participate in research community meetings to discuss research issues and collaborate effectively with peers.
- Exhibit thought leadership in establishing research positions across a team of analysts.
- Ability to provide focused one-day client consulting-style engagements as a research area expert.
- Establish credibility as an industry leader to represent Gartner research methodology and strategies.
- Bachelor's Degree or equivalent in related field. Master's Degree or advanced professional qualification(s) in related discipline an advantage.
- 10+ years of experience in information technology services with previous experience having performed a sourcing or IT services delivery leadership role within technology or business.
- Demonstrated analytical skills, including applying conceptual models, recognizing patterns, and drawing and defending conclusions. Strong business and financial acumen as well as analytical skills are required for this position.
- Strategic and critical thinking skills with the ability to efficiently multitask, deliver high quality actionable advice on time through a variety of media.
- Demonstrated self-motivated and collaborative work ethic within a geographically and internationally diverse team environment.
- Experience with the best practices and issues facing end users (“clients”) when outsourcing services.
- Experience with Business Process Outsourcing and/or an outsourcing vendor or shared services /Captive center operations management.
- Experience in outsourcing services and deep knowledge of the EMEA/APAC IT outsourcing market, service providers, and user strategies a must. Knowledge of US IT market knowledge a plus.
- Articulate and succinct communication skills; ability to explain complex ideas effectively and presenting to large groups in workshops and conferences desired.
- Strong project planning and management skills with a strong team-working ethos.
- Exceptional influencing and leadership skills.
- Experience Sourcing, Contracting, and Service Provider management for at least 2+ Technology Services areas desired:
- ERP Application Solutions (SAP, Oracle, Microsoft Dynamics)
- HCM/CRM applications (Workday, SuccessFactors, salesforce, NetSuite),
- Hosting Services (AWS, Google, etc.)
- Applications Outsourcing, discrete and ongoing maintenance & support especially of SaaS solution.