To qualify for this position, you are required to have valid Canadian work authorization.
1 year of client service representative experience
Foundational knowledge of the mortgage industry
Type speed of 40 wpm or better
As a Client Care Specialist, you'll communicate with our mortgage clients about the necessary loan documents and information needed and work to move them to final loan approval.
Effectively communicate with clients using written and verbal communication methods
Understand conditions needed to close to obtain final loan approval and review them with the client
Understand how the different teams in the mortgage process impact the client experience and can change communication tactics based on the information
Consistently meet minimum production goal numbers and quality metrics
Who We Are
Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #7 on Fortune's list of the 100 Best Companies to Work For in 2022, as well as ranking #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2021.
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.