Account Manager

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

• Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice, and an obsession with the fundamentals of running the business.

• Create and communicate a global strategic business plan in alignment with the customers' and Expeditors' company goals.

• Penetrate customers' organization structure at all levels, developing relationships beyond the main point of contact at all locations.

• Focus on by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors.

• Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a to support you on this endeavor.

• Initiate value-add solutions based on Expeditors service offerings and technology.

• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.

• Ensure global visibility and collaboration across Expeditors network (strategic updates, KPI's, service deliverables and initiatives).

• Follow our established and engage key stakeholders so they are aware of, and actively supporting your efforts.

• Create and deliver effective with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives; backed by data analytics and strategic deliverables

• Establish and monitor performance standards according to agreed KPI's.

• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.

• Highlight and escalate customers at risk.

• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.

• Ensure customer is properly set up in CRM & customer account according to CHQ expectations.

• Document all meetings, opportunities, and any other customer related information in CRM; and ensure data is always accurate and consistent.

• Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable.

• Travel when necessary.

• University or equivalent business qualifications

• Minimum 3 years Expeditors' or industry experience preferred

• Proven work experience in business development

• Knowledge of Expeditors' product and services

• Knowledge of required Expeditors' operating systems

• Proficient in MS Office and CRM software

• Ability to communicate up and down management hierarchy with equal effectiveness

• Strong presentation skills (creation and delivery)

• Strong analytical and critical thinking skills

• Proven problem solving and interpersonal skills

• Charismatic with an ability to connect

• Retention Rate

• Revenue Growth

• Opportunity identification and closing

• Engagement metrics - Appointments, Business Reviews, Value-Adds

• Product & GEO Diversification

• Relationship Alignment

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Expeditors