About UsEchelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!Position DetailsReporting to the Manager, Claims, the Senior Technical Specialist Bodily Injury and Commercial General Liability is responsible for oversight and handling of complex long haul trucking, towing, commercial general liability and commercial automobile claims. The claims are moderate to severe in nature and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Senior Technical Specialist Bodily Injury and CGL ensures claims are properly investigated, evaluated, and resolved in a timely manner.What You Will Do
Provide oversight of external adjusters on outsourced claims
Investigate, evaluate, negotiate commercial lines casualty claims of moderate to high complexity
Manage challenging coverage claims with tact and professionalism
Conduct technical audits to monitor quality, activity, reserving and expenses
Direct vendor partners as necessary
Provide high quality customer experience to all stakeholders
Collaborate effectively with peers/other departments
Present Large Losses to a Committee
Remain up-to-date on industry trends and case law
Manage claims in litigation, participate in mediations, pre-trials and settlement conferences
Occasional travel is required
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.Who You Are
Post-secondary education or equivalent experience
CIP or working towards designation
Minimum of 7 years experience handling casualty/CGL claims required
Strong organizational; decision making and problem solving skillset
Excellent communication skills, both written and verbal
Demonstrated negotiation skills
Adaptability and willingness to learn
Ability to understand insurance contracts in various jurisdictions
Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.Please note that we may use AI tools to help us through the recruitment process.Our CommitmentWe are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.#LI-Hybrid
