Bilingual Tolls and Violations Specialist
- Etobicoke, ON
- $21.00-25.00 per hour
- Permanent
- Full-time
- Process and pay parking, toll, and traffic violation online through municipal and provincial portals.
- Perform data entry and maintain accurate records when processing payments and customer refunds.
- Respond to internal and external inquiries in a timely and professional manner.
- Provide detailed responses to customers regarding parking, tolls, or traffic violations incurred during their rental period.
- General office administration tasks such as scanning, printing, document storage, ordering supplies, and inventory management.
- Receive, sort, and distribute incoming mail and packages to appropriate departments or individuals, and coordinate with courier and postal services
- Support the Tolls and Violations team and Supervisor with administrative tasks as assigned.
- Post secondary business administration, logistics and customer care is an asset
- Previous call center experience is an asset.
- High degree of organizational skill, problem-solving, and prioritizing ability.
- Resourceful in researching information to assist with inquiries.
- Excellent written and verbal communication skills in both English and French.
- Ability to work with minimal supervision and within a team.
- Excellent data entry skills and proficiency in using Microsoft Office, including Word, Excel, Teams, Outlook, SharePoint, and the ability to learn proprietary software.
- 40% off any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including Pension Plan employer matching
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Perks & Discounts -Theme Park Tickets, Gym Discounts & more