Director of Sales and Operations - Luxury Resale

• Maintain a regular leadership presence in all stores, by working full days in stores in the Vancouver area and periodically visiting the Victoria store. Work on the floor with staff and when needed, replace a Store Manager when they are sick or on vacation
• Ongoing training and mentoring of Managers
• Understand the staffing needs for each store and communicate to HR any needs
• Find new ways to motivate staff
• Provide guidance to managers with an emphasis on sales excellence, providing a stellar guest experience and being a “great place to shop/work.”
• Initiating morning meeting training topics
• Arrange team building events, rewards, incentives
• Provide solutions that address performance issues in a timely and effective manner
• Manage and assist with ongoing training with retail employees to develop their skills and enhance their job performance
• Mentor and motivate staff to put in their best, in order to achieve financial goals
• Work with both Store Managers and Senior Buyers to ensure that there is good communication and cooperation
• Contact store managers and other retail staff to communicate relevant information

• Audit the operations and cleaning of stores. Submitting the monthly checklist to the Leadership team and communicating any issues to the Leadership Team.
• Ensuring that the procedures and processes of the Operations and Managers Manual are followed across the organization. Communicate any issues to the Leadership Team.
• Manage targets and implement action plans to achieve these targets set by the Leadership team.
• Support Manager to ensure that the merchandising of goods in retail stores and the window displays are appropriate and attractive
• Support the Managers and the Senior Buyer in fulfilling stock movement between stores when required
• Collaborate with the Leadership Team on sales and promotional ideas/incentives; communicate plans to all in-store team members.
• Ensure compliance with health/safety policies and procedures at store sites
• Take ownership of loss prevention plans, programs and initiatives; identify and achieve agreed upon shrinkage goals across all stores.

• Oversee in-store quality assurance including but not limited to store organization and housekeeping, in-store signage compliance
• Lead WorkSafeBC efforts for maximum compliance.
• Work with the Leadership Team to identify and address breaches of corporate policy such as code of ethics violations, conduct and behavioral issues, customer complaints, and employee relations complaints.·
• Work in partnership with Leadership Team to keep company policies and forms/documentation current at all times.

• Be a “great place to work” champion; get behind initiatives supporting a healthy, fun and positive work environment.
• Work with the Leadership Team on all general issues and company direction. Find ways to build on our Belief System.
• Help lead and attend meetings; maintain thorough meeting notes; hold yourself and others accountable for performing as promised.
• Represent the Company in a positive and professional light both inside the company and to the public.

• Minimum 5 years of retail leadership experience in a multi-unit management role in the apparel sector
• Proven business, communication, interpersonal, and customer service skills
• Self-motivated, and able to work well under pressure and meet or exceed deadlines with minimal supervision
• Ability to inspire and motivate teams, and advocate and lead
• Passionate about fashion/brands/trends
• Comfortable making conversation and building client relationships
• Detail orientated
• Can multitask between sales floor/consignment area

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