Client Account Manager - Spanish/English
- Montreal, QC
- $23.00 per hour
- Permanent
- Full-time
- Supportive work environment that focuses on creative collaboration and pushing the traditional boundaries of the photography industry.
- Gain start-up knowledge with the traction and impact of a national business.
- Competitive starting salary of $23/hr + bonuses
- Full-time employer benefits:
- Health, life, dental
- Ample opportunities for growth and knowledge within creative industries
- Cultivate and manage loyal client relationships through client database management and engagement after their studio visit.
- Efficiently provide appropriate solutions for all and any escalated client issues and/or concerns within a reasonable time frame.
- Engaging directly with clients via email and phone when required to ensure follow-ups
- Working in partnership with internal operational groups to investigate and resolve all client issues
- Coordinate the production, editing, manufacturing, and delivery of client orders between all involved parties.
- Ensure compliance of operations, studio policies, and brand guidelines.
- A minimum of 1 year professional experience in guest services, hospitality, or customer success.
- Empathetic and solution-driven service approach
- Experience in driving positive, measurable and impactful changes to improve client and internal processes
- Ability to remain resilient and sharp with each prospective client while demonstrating a high degree of maturity and integrity.
- Strong computer skills & knowledge
- Reputation for being highly organized and detail-oriented, with excellent time management skills
- Eagerness to learn new things and step out of your comfort zone
- Excellent verbal and written communication and personality skills in both English and Spanish.
- Extremely attentive to detail – easily catch small mistakes & typos
- Closely follow all Nuovo brand guidelines while utilizing the freedom to make decisions that benefit both the client and the company simultaneously
- Available to work weekends
- Detail-oriented with strong time management and organizational skills
- Ability to be a mediator; easily solve problems & find solutions
- Resilient
- Highly competent with technology and communications applications
- Balance being personable and professional
- Easily adaptable to the situations at hand
- Creative
- Weekend availability
- Experience with Xero,Slack, Front, Google Suite
- Starting salary of $23.00/hour with bonus structures tied to achieving targets.
- Complete Group Benefits Package.
- Accrual Vacation.
- Opportunities for professional growth within a dynamic and innovative photography company.
- Complimentary Nuovo photoshoot.
- Join a collaborative team committed to pushing the boundaries of artistic expression.
We are sorry but this recruiter does not accept applications from abroad.