Digital Transformation Operations Manager

• Records and Document Storage
• Media Storage and Services
• Certified Document Destruction
• Fulfillment and Warehousing
• Digital Imaging and eStorage

• Manage and oversee the end-to-end digitization lifecycle, including document tracking, preparation, scanning, indexing, quality control, and export to client systems.
• Ensure all digitization work adheres to client Statements of Work, regulatory requirements, and industry best practices in records and information management.
• Apply records management principles and archival standards to ensure proper handling, classification, and digital preservation of records.
• Ensure accurate metadata capture, indexing structures, and information governance standards are followed during digitization.
• Maintain knowledge of document imaging technologies, scanning hardware, and capture software used in production environments.
• Support continuous improvement initiatives to enhance automation, throughput, and quality in digital imaging workflows.

• Oversee daily operations within the Imaging Centre, ensuring production targets, service levels, and timelines are met.
• Monitor workloads and production metrics, providing daily and weekly operational reporting.
• Troubleshoot operational challenges and modify procedures when required to meet client expectations and project deadlines.
• Maintain scanning and imaging equipment and coordinate service or upgrades when required.
• Assist with billing verification and invoicing processes related to imaging projects.

• Recruit, train, mentor, and develop a high-performing imaging team of 5–25+ staff members.
• Foster a collaborative and positive team environment that promotes accountability, engagement, and quality.
• Serve as a subject matter expert and mentor on imaging workflows, records management principles, and digitization best practices.
• Assist in developing and maintaining training materials, onboarding programs, and operational training calendars for imaging staff.
• Provide hands-on operational support when required, including assisting with document preparation, scanning, and data capture processes.

• Implement and oversee quality assurance programs to ensure all imaging work meets established standards and client requirements.
• Conduct routine QA audits and ensure employees adhere to documented procedures.
• Work closely with the Quality Assurance team to ensure accurate imaging, indexing, and document integrity.
• Ensure secure handling of confidential and government-regulated records.
• Support compliance with security, privacy, and information governance standards.

• Research and resolve client inquiries or operational issues in a timely manner.
• Communicate imaging processes, timelines, and requirements clearly to internal teams and external stakeholders.
• Participate in client meetings and occasional site visits to support project delivery and operational alignment.

• Certified Information Professional (CIP) or Information Governance Professional (IGP) designation preferred
• Coursework or certification in Records Management, Archives Management, or Information Governance
• Post-secondary education in Information Management, Library and Information Science, Computer Science, Information Technology, or related field considered an asset

• 3–5+ years experience in document imaging, digitization, or records management operations
• Experience working with large-scale document conversion or digital transformation projects
• 2–3 years supervisory or team leadership experience preferred

• Strong understanding of digital imaging workflows and high-volume production scanning environments
• Knowledge of metadata standards, indexing structures, and records lifecycle management
• Familiarity with document capture software, document management systems, and quality assurance processes
• Advanced computer proficiency, including strong working knowledge of common productivity software, databases, and file management systems
• Intermediate knowledge of coding or scripting languages (such as SQL, Python, PowerShell, or similar) considered an asset
• Understanding of IT systems, system integrations, and digital workflow automation considered a strong asset
• Ability to work effectively with technical teams to support system configuration, process optimization, and digital workflow improvements
• Experience troubleshooting hardware, software, and scanning equipment issues in a production environment

• Proven ability to lead teams and drive operational productivity
• Strong organizational and analytical skills
• Excellent communication skills for both internal collaboration and client interaction
• Ability to balance hands-on technical work with operational management responsibilities

• Must be able to obtain Level II Secret Security Clearance
• Complying with applicable laws, regulations, and company policies
• Upholding the company’s Code of Ethics and Business Conduct
• Completing required training within established timelines

RecordXpress