Crisis Worker - Crisis Intervention Services

• Manage facilitating linkages as appropriate to services and supports in the Hospital and the wider community.
• deliver patient/family focused care with an emphasis on assessment, education, prevention, maintenance, and restoration of health in a supportive and culturally sensitive manner.

• Graduate of a recognized diploma/degree program in nursing with a certificate in Mental Health/Psychiatry (certificate preferred) or Masters of Social Work degree from accredited University.
• Current Registration with the College of Nurses of Ontario or Member of Ontario College of Certified Social Workers (OCCSW).
• Minimum of 5 years recent in Mental Health, with clinical experience specific to Emergency Department.

• Demonstrated crisis intervention skills for both telephone and person-to-person situations.
• Working knowledge of the network of the inpatient services and community-based resources for children and adults with mental health needs.
• Complete intake assessment.
• Provide team leadership towards supporting current model of service and coordinates intake process with Patient Flow processes.
• Provide consultation and clinical support as required to colleagues and community agencies on an individual basis to facilitate resolutions to issues.
• Liaise with members of inter-professional team to ensure excellence in client care.
• Respond to all information requests through telephone, mail, and email, for prospective clients and their caregivers.
• Demonstrated leadership skills, sound judgment and diplomacy.
• Strong patient and customer focused philosophy in all interactions.
• Possess the ability to implement strategies that effectively facilitate change.
• Strong assessment skills and ability to coordinate services in a recovery oriented service.
• Comprehensive knowledge of community mental health networks.
• Experience and understanding of the needs of the mental health populations.
• Consistent demonstration of sensitivity and compassion to client and caregiver concerns and fears.
• Strong problem-solving and critical thinking skills with proven ability to work effectively with community partners.
• Computer literacy with developed skills in various software applications including MS Office, RAI, ESP.
• Demonstrated ability to manage high volume and varied work assignments with accuracy and flexibility and in a timely fashion.
• Knowledge and sensitivity to work in a culturally diverse environment.
• Self-motivated with demonstrated ability to function as part of a team and/or independently.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

• Bilingualism in French/English an asset.

Mackenzie Health