Service Associate - Security Officer

• Demonstrates a high level of integrity, provides a 5-Star experience to Guests and sets a positive example for Colleagues in providing true Shangri-La hospitality from the heart.
• Provide technical expertise in areas of hotel security and safety.
• Assist with the implementation of Security, Fire, Life and Safety practices. This includes disaster planning and Occupational Health and Safety.
• Conduct regular patrols during shifts covering the hotel space.
• Prepare reports at the end of each shift including logbook entries, general occurrence, fire alarm and medical reports.
• Respond to complaints from guests and patrons when called upon and conducts necessary investigations.
• Ensure compliance to all provincial and federal legislation, hotel policies, standards and core practices, diligently assist with inventory controls and safety programs.
• Adhere to Emergency Response procedures, including a fire prevention program to established legal requirements.
• Perform special investigations as required.
• Assume responsibilities for the role of Assistant to the Director of Security during emergencies.
• Maintain a close working relationship with all departments in the hotel.
• Maintain on-going communications with the Toronto Police Department, RCMP VIP Section, OPP and any other security agencies and assists with special security arrangements for VIP visits when requested.
• Undertakes other ad hoc related responsibilities, as required.

• Service Excellence - Delight our guests at every interaction, with a genuinely warm presence, friendly, sincere nature, drive for service excellence, being internally proud, outwardly gracious and humble.
• Detail oriented - Great care and attention to detail in fast paced environment.
• Operational Knowledge -Learn and follow Shangri-La deliverables, Shangri-La Toronto and Security and Safety service standards, programs, policies and procedures.
• Self motivation - Able to follow through on direction, with minimal supervision.
• Communication - Able to comprehend, read, write and speak English including workplace policies, job instruction, departmental and safety information.
• Problem solving -Able to prioritize, multi-task, help others; calmly, respectfully, creatively and successfully resolve problems, as required.
• Emotional maturity - Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
• Ethical and professional conduct - Fulfills responsibilities with highest integrity.
• Technology proficiency- Fully competent in all systems used within department, particularly being able to process transactions on PDA technology.
• Minimum 2 years previous work experience in a similar capacity.
• Demonstrates understanding for luxury hotel standards of service.
• Standard First Aid & CPR-C certification is required.
• Must be in possession of a valid Ontario Security License.
• Management of Resistant Behaviour, Use of Force, and Handcuff Application certificate an asset.
• Smart Serve certification would be an asset.
• Flexibility in schedule and availability on weekdays, weekends and/or holidays is required.
• Must be eligible to work in Canada.

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

Shangri-La Hotels & Resorts