Guest Services Supervisor
Sun Peaks View all jobs
- Canada
- $26.68 per hour
- Permanent
- Full-time
- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers
- Outstanding computer skills: P.O.S. systems, Microsoft computer systems, electronic business systems.
- Excellent communication skills.
- Highly organized, accurate, and detail oriented.
- Proven track record in guest services and as a team player.
- Post secondary education; business administration or equivalent experience considered an asset.
- Outstanding interpersonal and motivational skills.
- Outstanding cash handling skills; sales transaction reconciliation, daily cash outs, etc.
- Well-developed verbal and written communication skills.
- Good working knowledge of current WCB standards as related to the workplace.
- Work alongside the Guest Services Manager to ensure there is effective planning and organization of Guest Services, East Village Centre, Activities Desk and Call Centre.
- Daily supervision of Guest Services, East Village Centre, Activities Desk, and Call Centre.
- Planning and updating seasonal RTP (POS system) products and development of systems as required with special attention to quality, consistency, and guest satisfaction.
- Maintain quality standards of Guest Services and provide support and motivation for the Guest Services team members.
- Duties as required to ensure the successful operation of the department, including support of other departments and special promotions.
- Assist the Sun Peaks Resort Events team with all ticketing needs, volunteer coordination and representation at some events, possibly outside of standard operating hours.
- Monitor website live chat.
- Staff hiring, training, scheduling and fulfilling exceptions in Payworks.
- Performance evaluations for seasonal staff in accordance with SPRLLP policy.
- Assisting the Guest Services Manager with various refund requests and reports as required.
- Oversee organization of Lost and Found items.
- Active participation in SPR meetings and committees, as required.
- Daily approval of staff reciprocal letter requests.
- Conduct and contribute to weekly staff meetings.