Field Service Supervisor
- Burlington, ON
- Permanent
- Full-time
- Ensure that company and customer's safety guidelines are followed by service staff.
- Build effective team through managing performance of direct reports and authorized service providers; set clear performance goals, have frequent performance conversations to review progress on action plans, provide ongoing feedback, and conduct thorough performance reviews.
- Provide leadership and guidance to direct reports and authorized service providers in becoming strong brand ambassadors while maintaining industry leading quality or technical deliverables, soft skills, and business skills.
- Identify, Define, and Implement Continuous improvement opportunities.
- Develop, implement, and audit Process to help achieve company goals and objectives.
- Ensure customer satisfaction rating is maintained or enhanced whenever interacting with direct reports.
- Help in staffing, training, and performance evaluations of the direct reports and authorized service providers.
- Promote teamwork between all employees, service providers, representative, and other processes.
- Ownership of escalated service opportunities from internal and external customers
- Timely preparation of reports required by service manager.
- Review and approve service proposals and maintain oversight on cost control on major service orders.
- Monitor and manage key performance indicators to improve service business and customer satisfaction.
- Regular business and operation review with key stakeholders to meet service business targets and key performance indicators.
- Help in expanding service business and its capabilities.
- Monitor and manage budget and expenditures.
- Any other duties as assigned.
- Diploma in Instrumentation technology or equivalent
- 3 years of supervisor or management experience or an equivalent for managing a technical team
- Critical thinking, self-starter, quick learner, collaboration, problem solving, and effective communication.
- Ability to learn and share knowledge.
- Ability to analyze the information and make business decisions.
- Basic technical knowledge of instrumentation and tools including third party instrumentation is an asset.
- We are a family-owned, highly committed company with a sustainable vision.
- We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.
- We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.
- We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
- We provide On-Site Amenities such as our fitness centre, multi faith room and wellness room.
- We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.
- We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
- We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.