Senior Technology Operations Analyst (Guidewire), Managed Services Practice - Dieppe, New Brunswick

EY View all jobs

  • Dieppe, NB
  • Permanent
  • Full-time
  • 1 month ago
At EY, we're all in to shape your future with confidence.We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.The opportunityEY Managed Services transforms and manages business capabilities across organizations, converting data into strategic assets and turning challenges into opportunities. Our approach leverages sector-specific experience, advanced technologies, and trusted insights to deliver long-term value and measurable outcomes.As a Guidewire Senior Technology Operations Analyst, you will take responsibility in delivering stable solutions, and high-performing support within Guidewire Insurance platforms. You will lead troubleshooting efforts, drive process automation, manage technical workstreams, and collaborate closely with stakeholders to ensure seamless delivery across EY's internal and client-facing environments. In this capacity, you will take on a more strategic role, guiding the team in identifying root causes of complex issues and implementing effective solutions. You will be responsible for developing and optimizing automated processes that enhance operational efficiency and reduce manual intervention.Additionally, you will mentor junior analysts, sharing your expertise in best practices and innovative approaches to problem-solving. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial in aligning project goals and ensuring that deliverables meet the highest standards of quality. By fostering a collaborative environment, you will drive continuous improvement initiatives and contribute to the overall success of the team and the organization.This job posting relates to an existing vacancy within our organization.Your key responsibilities
  • Lead end-to-end implementation of Guidewire Insurance platform.
  • Provide technical guidance and mentorship to development teams.
  • Oversee configuration, customization, and integration activities within Guidewire Insurance platform projects.
  • Manage code reviews, performance tuning, and issue resolution.
  • Support deployment activities and coordinate with QA teams for testing.
  • Participate in Guidewire Cloud deployments, upgrades, and maintenance activities.
  • Troubleshoot and resolve configuration issues and defects.
  • Collaborate with cross-functional teams in Agile/Scrum environments.
  • Ensure adherence to Guidewire best practices, coding standards, and security guidelines.
Skills and attributes for success
  • Working knowledge of Core Java, Gosu, XML, Web Services (SOAP/REST), API Integrations.
  • Experience in production support activities like queue management, plug-in related issues, batch file generations.
  • Experience with tools like ServiceNow, JIRA, Jenkins, Git, Azure DevOps.
  • Understanding of service management and change management activities, along with SLA and estimator tools.
  • Experience working on incident management and problem management.
  • Experience with Service delivery life cycle along with release planning and management.
To qualify for the role you must have
  • Diploma or bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
  • 5-7 years of experience in technical operations, software development, or IT support.
  • Hands on experience with Guidewire Insurance platform.
  • Proficiency in Gosu, Java, XML, and Guidewire Studio.
  • Experience with Guidewire Cloud Platform (GWCP) and CI/CD pipelines.
  • Familiar with API integrations, batch processing, and messaging.
Ideally, you'll also have
  • Relevant professional certifications (e.g., ServiceNow Certified System Administrator, AWS Certified Developer, or Microsoft Certified: Azure Developer Associate).
  • Advanced programming or scripting language certifications (e.g., Java, Python, or PowerShell).
  • Guidewire version 9 technical/functional certification.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and collaboration skills.
  • Ability to work independently and in a team-oriented environment.
  • Familiarity with basic development tools and methodologies (e.g., Agile, Scrum) is a plus.
What we look for
  • We look for individuals who take initiative, demonstrate strong technical judgment, and show the ability to lead through influence. If you thrive in collaborative environments and are passionate about improving operational efficiency, this role is an excellent fit.
What we offerWe offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that's right for you
EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.
  • Toronto/London/Ottawa/Waterloo/Vancouver/Victoria/Dieppe: $48,000 to $72,000
Are you ready to shape your future with confidence? Apply today.To help create the best experience during the recruitment process, please describe any accommodations you may need.Inclusiveness at EYInclusiveness is at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.Learn about our commitment to Inclusiveness atEY | Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

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