Company: ClaimsPro LPPart-time/Administrative Assistant - In-Office (Terrace, BC Canada)Our Terrace ClaimsPro office is seeking a Claims Administrator to join the team. Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.This position is primarily in-office with the potential for hybrid opportunity.Responsibilities:Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelinesA positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely mannerProfessional telephone manner and excellent communication skills both written and verbalAbility to problem solve and work well independently and in a team environmentStrong organizational skills with an ability to re-prioritize tasks and manage time effectivelyTeam player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organizationAbility to work well under pressure and maintain composure in a fast paced and changing environmentMaintaining applicable information and data entry within internal claims management software.Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim filesTranscribe data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjusterTranscribing reports and statements when requiredProcessing client invoicing for claims and prepare files for closureAdministrative support to the district manager, assistant branch manager and property supervisor as neededCoordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiriesReception relief answer phones and forward calls in a timely, professional and efficient mannerOther duties as assignedQualifications and Experience:Grade twelve diplomaA post-secondary diploma in Office Administration will be given preference.Previous experience within a dynamic team will be given preference.Experience in an administrative support environment is preferredAny insurance experience would be an assetPreviously demonstrated ability to execute high attention to detailDemonstrated ability to manage changing priorities and proven organizational skillsDemonstrated behaviors showing initiative behaviors and follow-up skillsDemonstrated ability to maintain a high level of confidentialityDemonstrated professionalism and work ethicProven ability to contribute to and work well within a team environmentIntermediate experience with Word, and strong Excel skills are requiredAll other computer applications –must have the aptitude and ability to learn as requiredAll prospective employees must pass a background checkEnvironment/Working Conditions SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.Unsolicited Outreach Statement – Recruitment AgenciesSCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
