Disability Case Manager
Canada Life
- Edmonton, AB
- $49,100-81,800 per year
- Permanent
- Full-time
- Work environment will include some rotational in-office & work-from-home capability.
- An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office.
- Career Opportunity Advancement
- Competitive salary and bonus based on experience
- $2000 education reimbursement per year
- Full Benefits package
- Competitive Pension plan and Life Insurance Plans
- Advantageous Share Ownership Program
- Our Disability Management offices are centrally located with easy access to public transportation.
- Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties
- Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update
- Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers
- Write letters to inform all affected parties of decisions regarding disability cases;
- Implement return-to-work programs and negotiate with the employer;
- Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects;
- Adhere to service level agreements associated with policy holder claims;
- Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.
- A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field.
- You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources;
- You have strong interpersonal skills and excellent listening skills;
- You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines;
- You are solution-oriented and known to be a decision-maker;
- You have excellent communication skills and an interest in customer service;
- You like to work in a team, but you are equally competent on your own;
- Bilingual in French and English is an asset;
- You consent to a criminal background check at Canada Life's expense.